.Job Description:Are you ready to immerse yourself in the vibrant and dynamic atmosphere of Ibiza? We are seeking an experienced Operations Manager to join our team and lead the charge in ensuring the seamless operation of our properties while delivering exceptional guest experiences. This is a unique opportunity to blend your passion for hospitality with your knack for property management, all against the backdrop of one of the world's most iconic destinations.Key Responsibilities:Property Management:Oversee the day-to-day maintenance and upkeep of all properties under our management.Coordinate with maintenance staff, vendors, and contractors to ensure timely resolution of any issues.Conduct regular property inspections to maintain quality standards and identify areas for improvement, reporting back periodically to C.E.OOperations Management:Manage the overall operations of our properties, including staffing, scheduling, and resource allocation.Develop and implement operational procedures to streamline processes and enhance efficiency.Monitor inventory levels and procurement of supplies to meet operational needs.Team Supervision:Lead and motivate a team of hospitality and maintenance staff, providing guidance and support as needed.Conduct performance evaluations and provide ongoing training to ensure team members are equipped to deliver exceptional service.Hospitality and Guest Relations:Foster a culture of hospitality excellence, ensuring that guests receive personalized and memorable experiences.Handle guest inquiries, feedback, and complaints in a prompt and professional manner, striving to exceed expectations at every touchpoint.Collaborate with the marketing team to develop and execute strategies for guest engagement and retention.Requirements:A presentable, personable, reliable, person with initiative.Excellent communication and interpersonal skills, with the ability to interact confidently with guests and stakeholders at all levels- Fluent in english and good use of oral spanishExcellent written EnglishGood organisational skillsAn energetic, forward thinking and solution led approachA willingness to be both responsible for and accountable to othersHands on willingness to take on practical tasksProven experience in property management and/or operations management, preferably in the hospitality industry.Strong leadership abilities with a track record of effectively managing teams and driving results.Detail-oriented mindset with a proactive approach to problem-solving.Perks:Competitive salary and benefits package.Opportunity to work in one of the most exciting and dynamic destinations in the world.Relocation assistance and accommodation provided.If you're ready to embark on an exhilarating journey in hospitality management and operations, apply now to join our team in Ibiza! A presentable, personable, reliable, person with initiative
