Location: Barcelona 08003, Barcelona, Spain Contract type: Permanent Job ID: 1654 Order and Distribution Representative IberiaLEO Pharma has embarked on an ambitious journey to become the preferred dermatology care partner improving people's lives around the world – and that is why we need you.We are looking for a motivated Order and Distribution Representative, who can actively take part in activities across Global Distribution Operations Team.By joining LEO Pharma in Spain, you will enter a truly international company, with operations globally even if focused on operations in Spain and Portugal. Our department is located in few places primarily in Global Business Service Center in Gdansk, but also in Spain, or Denmark.We are looking for a qualified candidates who will enjoy supporting the LEO Pharma Group with various order and delivery related tasks. We are looking for someone, who has a flair for and interest in logistics and supply chain, and who is willing to be challenged both professionally and personally. Your roleResponsible for Order and Distribution operations, e.G.: - Manage all sales orders from customers in our ERP system. - Ensure order confirmations are sent to our customers, deliveries and related documentation including invoices are sent to respective stakeholders (service providers, customers, other institutions) according to the current policies and within the agreed timeline. - Monitor orders/deliveries and manage changes until they are ready for delivery including follow up (order to cash process). - Responsible for all customer and stakeholder communication as 'one point of contact' in relation to all production/order management, i.E., handle all daily operations. - Handle all after sales inquiries (Credit Notes, Complaints, Recalls, Delivery issues, Information requests, Expired Products) from customers, as well as support quality in relation to recall situations or other product complaints according to the effective SOPs, or other document (i.E. Standard Operative Procedures, Work Instructions). - Ensure order and structure in all documents, files and emails related to tasks and area of responsibility in accordance with agreed standards in LEO to ensure audit readiness. Participate to those audits, inspections, and meetings (i.E for the related project, or stakeholder) where needed. - Address, and, if necessary, drive, various ad-hoc tasks/projects related to area of responsibility and in agreement with line manager or additional tasks to balance the workload among team members. - Regular contact with service providers to discuss operative and KPI progressYou will participate actively in ongoing optimization of routines and methods in collaboration with team colleagues, so that efficiency is continuously improved and adapted in accordance with the current situation. Your qualifications To succeed in this role, we imagine that you have the following qualifications: The person we are looking for is having experience or educational level within logistics, transportation, management, or economics. We expect you to be detailed oriented, eager to learn, service-minded, engaged by nature, flexible and good at reaching your deadlines.Furthermore, we expect from you to be strong in written and oral in:- Portuguese (and Spanish if possible)- EnglishExperience in Order to Cash in Business-to-Business environmentBusiness or supply chain experience within Pharma industry is a plusSAP - competencies on regular user level, SD moduleOffice - competencies on regular user levelContact and applicationYou do not need to upload a cover letter, but feel free to add a few sentences in your resume or CV on why this position has your interest.Let's pioneer togetherAt LEO Pharma, we help people with skin diseases live fulfilling lives by advancing dermatology beyond the skin. We drive dermatology with our knowledge, collaboration, and curiosity, and we are at the forefront of science in developing new medicines. For us, pioneering together is about constantly improving and extending what's possible for each other, our company, and our patients.At LEO Pharma, we welcome and consider applications from all qualified candidates because we believe that our different perspectives, backgrounds, and attitudes are what enable us to make the best decisions for LEO Pharma and meet the needs of the wonderfully diverse marketplace we operate in.For certain positions, LEO Pharma might complete a background check conducted by a third party.
