Learn about the Danaher Business System which makes everything possible. The Customer Service Representative is responsible for managing customer quotes, accurate processing of customer orders, complaints, credits notes, invoice management and dispute resolution. This role will deliver an enhanced customer experience through excellent customer communication, effective resolution of customer issues and a culture of continuous improvement. Partner with Operations, support departments to enhance customer experience and EMEA Commercial Ops' strategic and operational goals to achieve our revenue goals. The Order Management Specialist will be a part of the Customer Service team and will be located in Barcelona as a hybrid role. At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions. In this role, you will have the opportunity to: Maintain customer direct contact and being a close Business Partner with Sales Organizations to fully support the Sales and Marketing strategies and the business growth. Team up with other functions to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction. Being a part and support a culture of collaboration, accountability, and high-performance. The essential requirements of the job include: Fluent in German and English, with strong written and verbal communication skills. Experience in order management and customer complaint handling with excellent data entry skills to review quickly and accurately input data. Demonstrate ability to resolve customers enquiries proactively and quickly, maintaining a high level of customer satisfaction. It would be a plus if you also possess previous experience in: Experience with ERP systems such as SAP and SFDC Operated in a fast-paced environment. Experience in working with problem solving methods. Any additional language is a plus. #LI-hybrid At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide. At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com . At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
