WHO WE ARE: Glitnor Group was founded by industry veterans with a wealth of experience in founding and managing numerous successful businesses over the past decade. We have a global presence with a unique and proven track record of building and nurturing strong brands, culture & work environment. Our vision is to take global leadership and change the competitive landscape for Game Studios, Game Operators and Lead Generation.
Glitnor has enjoyed rapid growth since its foundation in 2018, and now has over 200 team members representing more than 20 nationalities. The company has physical locations in Sweden, Malta, Bulgaria and Spain, and also a number of remote team members around the world.
Glitnor thrives on a flat organisational structure, built on the core belief that work should be a source of positivity. We foster an environment where freedom is coupled with responsibility, empowering individuals to harness their talents and drive professional advancement. We believe in promoting internally where possible, encouraging team members to reach the pinnacle of their ability.
We are looking for a Payments and Fraud Analyst to join our passionate payments team. Reporting to the Payments & Risk Operations Manager, your primary responsibility will involve ensuring seamless processing of customer withdrawals, while staying vigilant to preempt potential fraud risks. Your dedication to maintaining exceptional levels of customer service will play a pivotal role in upholding our commitment to customer excellence.
What will you be doing? Reactively and proactively conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity. Independently determine fraudulent activity and act according to agreed procedures with regards to transaction acceptance, account blocking and further checks. Investigate suspicious alerts (internal & external) with analysis and follow-up. Careful monitoring of possible money laundering transactions and communication of suspicions by submitting appropriate Suspicious Activity Reports (SARs) to MLRO. Proactively find players receiving bonuses which they are not eligible for and applying appropriate processes to resolve the issue. Keep aware of active bonus campaigns and their vulnerabilities assuring that vulnerabilities do not manifest into business losses through diligent oversight of the customer base. Performing checks on customers and requesting the relevant KYC documents in compliance with any regulatory governing bodies and based on determined customer risk level. Specialise in the detection & prevention of fraud. Professional handling of all related customer queries. Process incoming and outgoing customer payments, in a timely and error-free manner. Follow up any payment-related issues or customer queries proactively. Retrieve deposits from online banking sites and post into customer betting accounts. Perform bank checks and other reconciliation tasks as needed. Undertake necessary administration work, including dealing with customer correspondence and record-keeping/case management. Who are you? You offer experience in a payment processing position or similar, within the online gaming industry. Strong knowledge of how fraud or money laundering can occur within a financial system would be considered a plus! Flexible to work on a shift basis (including weekends). Knowledge of customer verification processes for different regulations, including verifying player's documents. You are meticulous, takes initiative and possesses good analytical skill. You demonstrate outstanding organizational and communication skills. By joining us, you're not only gaining an opportunity to work and collaborate with the best talent in our industry, you'll also enjoy a range of fantastic perks!
A competitive and attractive salary Private health insurance Annual wellbeing benefit allowance Social events for building strong relationships with colleagues At Glitnor we firmly believe that our diversity is what makes us unique and that everyone is welcome to enjoy the ride! We are committed to uphold a high level of diversity and inclusion throughout our group.
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