Practice Lead - Enterprise Service Management

.Purpose of the Position:This role will focus on supporting the implementation of Enterprise Service Management programs thus supporting both UNICC and its client organizations co-create business value.Objectives of the Programme:The objectives of the Centre, is to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.Main duties and responsibilitiesUnder the direct supervision of the Chief, Digital Delivery Division (DD) and in close collaboration with the UNICC Directorate (DO), the incumbent is responsible for the following duties:Under guidance of the Chief, Digital Delivery Division, contribute to position and deliver UNICC's Enterprise Service Management (ESM) programUnder guidance, lead the UNICC's ESM Centre of excellence in close co-ordination with both internal and external stakeholdersIn collaboration with relevant colleagues, manage interdisciplinary ESM programs with teams of specialistsSupport the Chief, Digital Delivery and his team in building measurably successful sales, in adopting relevant channel marketing strategies, and in building customer relationsMeasure appropriate KPIs and metrics that relate to the ROI, which includes substituent value realization plans. Track and communicate the value realized through the ESM programsCreate and manage annual forums that drive towards an integrated view of the various digital agendas across the partnersFacilitate sharing of insights, and capabilities between Business Units/FunctionsCreate scaling plans for 2-3 partners annually