Principal Professional, Quality Issues Management

.Principal Professional, Quality Issues ManagementUpdated: March 22, 2024Location: Spain-Europe - ESP-Home-Based (Madrid), SpainJob ID:24002072-ESP901 JOB RESPONSIBILITIES General Profile Provides support, consultancy and oversight on Quality Issues that occur across the organization during the performance of the services provided by both Clinical and Corporate. Leads root cause analyses and the implementation of corrective actions required to meet regulatory requirements. Participates in meetings with clients on the management of quality issues on their projects. Investigates QI related quality trends, potential risks and mitigations with QI Management Contributes to or leads QI management process improvement initiatives, as assigned Presents information to QI Management leadership, as applicable Functional and Technical Expertise Requires comprehensive business and technical knowledge/experience to improve management of QIs at Syneos Health. Ensures commitments and timelines for QI management adheres to Syneos Health requirements. Offers solutions to QI management issues and identifies process improvement opportunities Advises Quality Assurance (QA) auditors and operational staff in providing QI information to sponsors, auditors, regulatory inspectors or other external parties. Reviews controlled documents, providing input on content alignment with Syneos Health controlled document standards and (where appropriate) technical content. May be assigned to support quality-related activities at an account/project level. Complexity Solves complex problems and/or conducts complex analyses. Translates concepts into practice. Escalates issues to Corporate Quality leadership when required. Makes decisions that impact a range of standard and non-standard operational, process, project or service activities Influence - Serves as a key resource to manage Qis.Gains support for ideas or positions on difficult issues Problem Solving - Anticipates and resolve complex problems. Applies strategic and critical thinking to identify solutions to non-standard requests and moderately complex problems Impact - Drives solutions for products, processes, and services across a large business area Customer/External Focus - Establishes key relationships with those outside of business area