Purpose of roleCollect and document business requirements for project and process improvement / automation effortsFacilitate process workflow modelling to collaborate on process improvements, automation capabilities and clearly defined end-to-end use casesTo drive greater clarity and visibility into our Professional Services performanceEnable Professional Services to make greater data driven decisions for PS strategyCreate and maintain best practice and consistency for PS Managers with toolsets, clear governance, and processesRole ResponsibilitiesCreate process documentation / workflows, knowledge articles and self-service guidance for Professional ServicesCollect and document of business requirements for project and process improvement / automation effortsFacilitate process workflow modelling to collaborate on process improvements, automation capabilities and clearly defined end-to-end use casesReview information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed-upon service levelsConduct maturity assessments against the process activities to highlight areas of improvement or concernsIdentify issues and risksBring inconsistencies and problems to the attention of managementParticipate in the problem resolutionEmbed the process into the Professional Services teamsDataDrive data decision making within the PS teamEnables PS performance visibility for PS teams to support roadmap and developmentToolset ManagementResearch, implement, manage, and maintains toolsets to ensure best practice, efficiencies, and consistency across PS teamsManages vendor relationships with product toolset providersGovernance and processCreates, maintains, and executes governance model to support new initiatives within PSCreates and supports creation and facilitation of consistent frameworks and models to business case development across the PS teamsWorks cross-functionally to align on the operational efficiencies across teams and makes recommendations on business improvement to drive better adoption in keeping with agile methodologyCollaborationBuild strong relationships across Finance, Product Management, Marketing, Support, and equivalent Operational teams across each business function to provide a consistent, single view across the business maximizing data driven decision making, growth of PS stickiness and revenue as well as driving new data points into our PS teams for better customer insights.LeadershipEngages, communicates, and scales PS knowledge across the Keyloop teamsCoaching and training of the wider PS teamsKey Results Indicators & Measures of successClear governance framework and process which is adhered tooVisibility in performance for all strategic PS initiativesBuilding new and more data points into the PS structure for both financial and for customer success driving greater revenueFrequent and formalised business engagement and recommendations to drive greater adoption of PSDriving operational excellenceSkills / Knowledge & ExperienceMust come from a relevant software / technology background and have a proven track record of involvement in implementing and maintaining processes and business improvement programmes.Understanding of implementing Quality processes like ISO, ITIL, Six Sigma & Lean Engineering is a distinct advantageOpen for challenges and striving for continuous improvement, motivating, and engagedMust be very strongly process-driven with experience of working in a changing environment, driving efficiencies and the ability to work under pressureKnowledge of the Automotive industry (desirable, not essential)Advanced user of MS ProjectAbility to advise, persuade and influence people in a professional and effective mannerMust be able to plan and deliver multiple tasks simultaneouslyOpen for challenges and striving for efficiencies, continuous improvement, motivating and engagedProject ManagementGlobal experience; able to operate successfully in multi-cultural environmentsKey business stakeholder managementAgile methodology experienceExcellent organizational and time management skillsOutstanding communication and presentation skillsCritical thinkerCreative problem solverGreat analytical skillsData-driven approachLanguage : English (fluent)Qualifications requiredProject Management, Lean Six Sigma, Agile and Change Management qualifications are desirable or demonstratable industry experience across business improvement, process, and efficienciesWhy join us?We're on a journey to become market leaders in our space and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe.Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths.Join Keyloop and progress your career, your way.An inclusive environment to thriveWe're committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles not just on key days, but every day.Be rewarded for your effortsWe believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent.We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.#J-18808-Ljbffr
