Professional Services Consultant - (Automation - Jams)

The Professional Services Consultant is responsible for deploying software solutions within our customer base in the field. This position is a customer facing consulting role that requires exceptional collaborative skills and the ability to build strong partnerships with various cross-functional groups throughout our customer base and within the business. This role requires the ability to travel extensively and work directly with customers on a regular basis. Occasionally, this position will require delivery of formal training to customers and partners on projects.WHAT YOU'LL DOTechnical mastery of at least one product with associated product applications OR one highly specialized field skill such as: integration with 3rd party products using API's, NERC CIP solution delivery, or Information Systems SecurityDevelop custom scripts, utilities, or integrations to fulfill customer needsCollect infrastructure technical requirements, create implementation and production deployment procedures for Fortra products to interoperate and work within customer's environmentSupport projects by delivering timely status updates to internal and customer teamsAbility to troubleshoot technical issues to resolve customer problemsExecute customer/project requirements and escalate issues to leadership when necessaryDeliver services and support both onsite and remoteAssists PMO to define the project scope, goals, and deliverables and report on progressAuthority to act within defined policies inside area of expertise/knowledge as directedSupport Services revenue objectives by maintaining 75% billable utilizationOther duties as assignedQUALIFICATIONS2-3 years of experience in Consulting, Customer Success, Services Coordination, Support or TrainingExcellent communication skills with both technical and non-technical audiencesSolid problem-solving skillsGood aptitude for troubleshootingFundamental understanding of network connectivity, web interfaces, end point management and software deploymentExperience with successfully managing external stakeholders through conflict resolutionProactive, adaptable, and receptive to feedback#J-18808-Ljbffr