.Project Manager Department: DeliveryEmployment Type: Full TimeLocation: MadridDescription Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.Sabio provides expertise and solutions that our customers' need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration. As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality. We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and 'can-do' attitude, which remains at the centre of everything we do.We are currently looking for a passionate and enthusiastic Project Manager to join our teamWe look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.Key ResponsibilitiesResponsible for management of project planning, resourcing, supplier and subcontractor management, progress reporting, people management, quality, issue resolution and the continuing maintenance of good customer relations.Responsible for Stakeholder Management, ensuring that progress is made by all parties with excellent communication skills should escalations be required to meet customer needs.Responsible for Stakeholder Management, ensuring that progress is made by all parties with excellent communication skills should escalations be required to meet customer needs.Be fully competent within the field of project management. The role-holder will perform this role independently, with minimal supervision – which in turn provides a high degree of flexibility and delegated authority.Production of appropriate documentation Manage escalations within the customer's organisation, should customer resources not meet agreed pre-requisites and deliverablesSkills Knowledge and ExpertiseExperience of working within the contact centre/customer services industryProven project management experience within a consultancy, systems integrator or customer service transformation environmentExperience with project tools (ranging from MS Project through to presentation via PowerPoint)Experience of collaboration tools for the joint delivery of projects Experience of workshop facilitation including internal and external resourcesExperience of virtual project team management (e.G
