Who we areHello! We are Samara, the solar installation startup that goes beyond self-consumption. We are here to accelerate the energy transition of households towards a more efficient, smarter and more sustainable model.We are a high-growth startup that, above all, puts people and the planet first. We have the support of investors such as Seaya and Pelion Green Future and our team is constantly growing. That's why we are looking to expand our team of Energy Managers.In line with our values, at Samara we firmly believe that the climate crisis is the biggest challenge facing our generation. Housing, in particular, is a major source of carbon emissions in developed countries. We are optimistic by nature and believe that a different way of doing things is possible: one that combines electrification, distributed generation, energy storage and software that enables more efficient energy management.As you can see, we have a lot of work ahead of us, are you in?What are you going to do?At Samara we have Energy Advisors (there are several roles open!) and Energy Managers / Project Managers . Energy Advisors are in charge of understanding the potential customer in order to make the best-personalised offer and close the deal. The Energy Managers are in charge of coordinating all the next steps with the different teams that make it possible to get the installation ready after signing the contract.At Samara we do not outsource any part of the process, so the Energy Manager is the conductor of a great customer experience towards the energy transition of your home.If you join Samara, you will be part of the initial team of Energy Managers. These will be some of your roles:Be the point of reference and trust for the customer from the moment the Energy Advisor closes the contract and ensure the customer experience is seamless.Coordinate the EPG (Engineering, Permitting and Grants), operations and installer teams to ensure everything is in place before, during and after the installation.Provide constant feedback to the team of Energy Advisors and Energy Managers.Assist in improving the whole process from the time the installation contract is signed with Samara until the installation is completed and commissioned.Create strong links with the rest of the team to ensure that Samara works as one team.Help build a single company-wide culture as we redefine the energy industry forever.What do you need? ? Organization: you are an organized person, with a high ability to collaborate and pay attention to detail.Ability to dive into new topics & problem solving: you are able to tackle challenges you have not seen before and independently research how to solve themRelationship management: you are passionate about dealing with customers, listening to them and finding creative solutions to issues that may arise during the project's journey. ****Accountability: you enjoy making an opportunity your own and pursue it to completionYou put people first: you are in line with Samara's cultural values and put people first.You are flexible: startups always require iterations. We will make mistakes, but we learn quickly from them.You adapt easily: you feel like a fish in water working in a fast-paced environment and you manage uncertainty well.Experience: we highly value previous experience in customer success and project management, but not necessarily within the energy sector. We will be happy to tailor your onboarding to your previous knowledge of the sector.Language: Fluency in SpanishWhat do we offer? Competitive salary including variableEquity stake in Samara (via Phantom Shares)All the tools and material you needOffice in the centre of Madrid (Coworking in Aticco Madrid-María de Molina, 39)Activities and events with the whole team25 holiday days per yearJoin a fast-growing startup with high aspirationsJoin an inclusive and diverse team We are a group of people passionate about technology and its potential to create a better energy system. We chose this industry because we are driven by working on issues that have a defining impact on the way we live and we know we can have a positive impact. We want you to know that you have a place at Samara, wherever you come from and whoever you are. Having a diverse team that reflects our customers and helps us put ourselves in their shoes will help us get more and more people to switch to self-consumption. We know that sometimes people don't apply for a job because they haven't yet developed all the skills listed in the job requirements. But every job - and every person who works at Samara - is much more than what we can describe in an offer. So if you're interested in working with us and think you might fit in, we invite you to apply.Our values Here is a concentrated version of our values, so you can better understand what we value at Samara and what guides us in our decision making:People, climate, numbers: we are here to change the world, making it better for people and contributing to the fight against the climate crisis. We prioritize the decisions we make in this order.People, not titles: we care about people and ideas, not titles. We strongly believe in building the best team and that everyone has an exciting mission to work on.Think big: we want to build a team of highly motivated people who act like owners who care about the company as if it were their own, because it is! The whole team has a share of Samara's capital.We trust each other: entrepreneurship requires trust and trust requires communication. We are transparent, we share good news and bad news, and everyone is treated as an adult.Fun and positive: we work hard but we like to work with a smile on our face and have fun doing what we do. We are positive when faced with adversity and think coldly about how to solve problems.#J-18808-Ljbffr
