Property Rental Manager; Fluent in Danish or Norwegian Rincón Rent is on the lookout for a dynamic individual to fill the role of Property Rental Manager, catering specifically to our Danish and/or Norwegian clientele.
Following a period of rapid growth, recent shifts in vacation rental regulations, and the integration of new systems and procedures, we are seeking a dedicated professional to take the helm of Property Rental Manager duties, as well as Reception responsibilities, for our Scandinavian markets.
The ideal candidate should demonstrate a proactive willingness and capacity to acquire a diverse set of skills pertinent to the vacation rental industry. We are looking for someone eager to learn, delve into new challenges, and thrive within our sector and company. You will be instrumental in discovering and refining optimal workflows and procedures, leveraging the digital tools and technologies available today and in the future. We expect you to be open-minded, highly organized, and to uphold a strong work ethic. Your role will involve close collaboration with the Administration and leadership teams, yet it's crucial that you possess the drive to work independently and the ability to communicate effectively in a sometimes fast-paced environment.
Given that most of our property owners and guests are international, proficiency in English and Spanish (both written and spoken) is a must. Additionally, fluency in Danish and/or Norwegian at a native level is required.
Opportunities for advancement are available for the right candidate.
Responsibilities will include managing daily Property Rental Management tasks as outlined below, along with other duties as they arise.
TASKS In-House Tasks 1. Booking Management: Handling bookings and optimizing booking strategies.
2. Front Office Operations: Managing arrivals, departures, and check-in validations.
3. Guest Support: Assisting guests before, during, and after their stay.
4. Back Office Management: Overseeing rental payments, invoicing, and related financial tasks.
5. Communication: Providing customer and client support via email, phone, social media, etc.
6. Coordination and Problem-Solving: Acting as a liaison between guests, housekeeping, key managers, suppliers, and property owners.
7. Property Listing Management: Listing new properties, setting pricing, creating offers, and onboarding new owners.
8. Channel Management: Optimizing property listings on OTAs (Online Travel Agencies) and with agents.
9. Administrative Duties: Handling various administrative tasks.
Out-of-Office Tasks 1. Property Inspections: Conducting inspections for potential new property leads.
2. Ad-hoc Tasks: Undertaking various work-related tasks as needed.
OTHER REQUIREMENTS Language Proficiency (written and spoken): Danish or Norwegian (C2 or native), English (C1 or native), Spanish (B2 or native).
Experience: Preferably from the holiday rental industry, with prior roles in office or front desk settings.
Problem-Solving Skills: Ability to handle complaints, work under pressure, and manage multitasking effectively.
Technical Skills: Familiarity with in-house PMS (Property Management Systems), portal extranets, etc.
Other: A valid driver's license is required.
WORKPLACE
Office located in Mijas (Malaga), Spain.
WORK SCHEDULE
Full-Time Employment. The schedule includes:
– Working every 2nd/3rd weekend (varies with the season).
– Working on national and local holidays (compensation provided).
– Participating in a 24-hour rotating telephone duty roster.
SALARY AND VACATION
In accordance with Spanish conventions.
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