Quality Manager

As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.comTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Welocalize is an award-winning localization and data transformation company. We run one of the world's largest Ads Rating Programs and we want you to join our team as a Quality Manager.As a Quality Manager, you will ensure that the Ads Rating program meets or exceeds the quality standards set by our client.You will be responsible for understanding and supporting the quality needs, challenges, and successes of the program.You will communicate and collaborate with both the program team and the client to boost, maintain, and troubleshoot quality deliverables.You'll be part of a wider team of data scientists, analysts, and expert raters working to improve the digital experience for end-users across the world.In other words, you will lead and manage initiatives that make Welocalize's Ad Rating program high-quality and competitive.Experience And RequirementsProven experience in fast-paced, client-centric, data-centric environments.Experience with team management and group leadership is preferred.Comfortable leading conversations with clients regarding quality while anticipating their needs.Ability to analyze root causes, perform corrective and preventive actions, and escalate matters while maintaining client-facing documentation relating to language quality.Excellent understanding of English (written and spoken).5+ years of increasing responsibility and experience in quality management, quality analysis, or related subjects.Experience in AI data project execution and/or localization.Preferred: Bachelor's Degree.Familiar with working in an Agile development environment.Must sign a standard Non-Disclosure Agreement.Project DetailsLocation: Remote/work from home, Spain– Note: even though the position is WFH, you must reside in Spain. This will be automatically checked during the hiring process.Hours: Full-time, 40 hours per week.Start Date: ASAPProject Duration: 12 months (with a high possibility of extension).Closing remarksWelocalize is an award-winning global data and translation company with offices across the world. We've worked on some of the biggest tech projects in history, from data localization and translation to generative AI and deep learning.When you join Welocalize, you'll have the opportunity to bring your career to the next level:Structured learning opportunities that grow your skills, knowledge, and specialties.24-hour, 6-day-a-week real human support from our Community Experience Team.Access to long-term partnerships and unique projects across a variety of industries and content types.Corporate and executive career opportunities to bolster your resume and grow your career.We are beyond proud to serve our clients, our employees, and the end-users of all the projects we work on. We hope you will join us on this journey into the future.Welocalize is committed to equal opportunities and in compliance with the General Law on the Rights of People with Disabilities, this vacancy is also available and we encourage those candidates who have a disability certificate (equal to or greater than 33%) to apply.#J-18808-Ljbffr