Real Time Analystflexibel; Madrid, Spanien; Barcelona, Spanien; Provinz Málaga, Spanien; Kanari[...]

ABOUT THE JOB Call Management : Oversee call volume, daily attendance, and break schedules to ensure smooth operations.Process Improvement : Collaborate closely with the operations team to analyze and enhance their delivery processes.Staffing Coordination : Allocate and manage call center staff appropriately to meet service level objectives.Forecast Analysis : Conduct root-cause analysis to identify and quantify reasons for forecast variance and recommend changes to improve forecast accuracy and effectiveness.Reporting : Generate daily, weekly, and monthly internal reports to track performance and progress.Project Assistance : Provide support for projects and undertake other duties as requested or assigned.ABOUT YOU Experience : Prior experience in a Contact Centre or a guest-oriented environment is essential.Flexibility : Ability to work fully flexible shift patterns, including weekends.Technical Skills : Advanced level skills in Microsoft Excel, including advanced formulas, Access, and Email. Proficiency in Visual Basic for Applications (VBA) macros is considered a valuable asset.Software Experience : Experience with Avaya, Amazon Connect, or TeleOpti is an assetCommunication Skills : Excellent written and interpersonal skills in English, with the ability to constructively challenge and influence.Attention to Detail : High level of accuracy and attention to detail.Multitasking : Ability to multitask, maintain focus, and complete reports for extended periods of time.Problem-Solving : Proficient in problem-solving.Adaptability : Ability to learn and adapt to new software and stay updated on new developments.Proactive Thinking : Ability to identify areas of improvement and forward-thinking.ABOUT OUR OFFER Competitive salary and benefits as standardCareer progression opportunities in more than 50 countries worldwideDevelop yourself as part of a friendly, richly diverse and virtual international teamExceptional approach to your learning access to free learning platforms & language lessons
#J-18808-Ljbffr