Manage a team of Operations Reporting supervisors in their day-to-day performance of their function Monitoring supervisors to ensure efficient management of the following tasks: monitoring timely and accurate delivery of all regular and ad hoc reports handling all communications (email, messaging) properly and timely stakeholders' concerns are resolved quickly to avoid further escalations Recommending report formats and dashboards, frequency, insights etc. during the development phase of reports templates and approval of final version prior to going live Effectively manage stakeholder's reports and analytics expectations. Work with the reports operations team on reporting issues, new projects, process changes or improvements and other concerns on the team's deliverables Ensure operations reporting team is adequately staffed by actively monitoring capacity. Put in place a Business continuity plan (BCP) for accounts with resource issue Mentor and provide guidance to the team; Identify training/skills gaps and other requirements of the team Identify opportunities for process improvement and automation. Manage projects from start to finish. Work closely with the Director to consult on issues and/or other sub functions/ verticals as needed, Provide support on other tasks, as may be required by the Director. Reports status update on a regular basis Your application will include the following questions: What's your expected monthly basic salary? How many years' experience do you have as an Analyst Manager? Have you worked in a call centre before? How many years' experience do you have as a business intelligence (BI) analyst? How many years' experience do you have as a Power BI Developer? Sitel Group and SYKES are now Foundever. Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Mission: At Foundever, we make things simple. Put simply, our mission is to be the solutions and the team behind the best experiences for the world's leading brands. Wherever and whenever needed. Sitel Group and SYKES are now Foundever. Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Mission: At Foundever, we make things simple. Put simply, our mission is to be the solutions and the team behind the best experiences for the world's leading brands. Wherever and whenever needed. Don't provide your bank or credit card details when applying for jobs. Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr
