.As part of the McCann Worldgroup Services Department, the Project Manager/Account Executivewill play a central role in the business and will be pivotal to the smooth running of accounts. The successful candidate will be required to have Enlish and Italian, and a thorough understanding of all areas of the business and be responsible for managing projects from brief to final delivery on time and budget. You will be client focused and have good communication skills as well as organisation and time management skills,to manage both your clients and internal departments whilst always focusing on delivery, quality, process and profitability. FUNCTIONS Client Management Responsibilities Immerse yourself in the client's brand and offering; Ensure clients understand agreed workflows and manage them through the process; Identify training requirements and opportunities for clients to ensure their adherence to processes and improve workflow; Set and manage client expectations deliverables and timeframes; Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible; Build strong day to day relationships with all clients and agency stakeholders - communication is key; Demonstrate ability towrite, prepare and present documents, presentations and reports that are tailored to each client, style, preference, knowledge and experience Project Management Responsibilities Coordinate between all relevant parties - internal (Print, Broadcast, Digital etc.) and external (Clients and Agencies) Consistently deliver against all contractual obligations including SLAs and KPIs Ensure clear division of responsibility at each stage of the project; Where producers are involved, take responsibility for ongoing communication, tracking project progress and status vs. schedules, timings, delays etc. Ensure schedules, technical specs and copy dates are obtained and correct as well as report any delays to line manager; Check all materials (PDFs, emails, TVCs etc.) and ensure quality control procedures have been followed before sending to clients; Keep line managers updated on status of projects; Collate any information needed for input to client reports and presentations; Manage your workload effectively and highlight to your Line Manager if support is required to ensure the successful completion of a project; Manage all client projects from brief through to delivery ensuring final materials are on time and of the highest quality; Manage, monitor and update all timelines and set realistic expectations with clients; Monitor internal workflows, identify areas for improvement and make recommendations. Business Development Opportunities Strive to improve client and stakeholder relations; Proactively seek and identify new revenue opportunities in existing clients or prospects and inform Account Director; Support Account Director in developing proposals for any new revenue opportunities
