Senior Field Enablement Manager, Customer Success

The ChallengeThe Customer Success organization is crucial to ensuring all OneTrust customers feel supported across their journey, feel confident in continually adopting the products they've purchased, and know how to grow their Trust programs over time.This role will support the upskilling and continued education of the CSM Team, inclusive of individual Customer Success Managers, technical Customer Success Architects, and the Customer Success Leadership Team.This is a hybrid role that must reside in Madrid, Spain. Relocation may be provided. Your MissionStrategize on key initiatives alongside of Global CSM Leadership and CSM Operations LeadershipLiaise with Product, Product Marketing, Operations, and to build and deliver contentStreamline complex information across into easily digestible formats (either through online learning, in person learning, or some hybrid) to ensure CSM successLeverage enablement data to identify knowledge and skill gaps across the CSM organization and deliver programs to rectifyBuild, deliver, and measure success of product and process educationDesign quarterly enablement calendars for live and self-led enablementBuild engaging online learning material and certifications to support CSM Team objectivesCollaborate with Sr. Leaders on driving outcomes by reviewing data and efficacy of enablement programs on a monthly cadenceYou AreMinimum of 5 years in SaaSMinimum of 3 years in a CSM or CS Operations positionProficiency in SalesforceProof of delivery of Training or mentorship programsExperience working directly with Senior Leadership Teams30% travel required for position, domestic and internationalCross-functional, strategic team leaderSelf-motivated and confident in ability to build and deliver playbooks, trainings, and powerful educational programsExcellent communicatorBias towards actionDynamic and audible readyGrowth mindsetExtra AwesomeBi-lingual (Spanish)Implemented or run Enablement programsKnowledge of the legal/regulatory/compliance marketExperience in Privacy, Security, Compliance, Third Party Risk, or Consent Management
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