Senior Manager, Accounts Receivable Global Process Owner - Hospitality page is loaded Senior Manager, Accounts Receivable Global Process Owner - Hospitality Apply locations Madrid time type Full time posted on Posted 7 Days Ago job requisition id R17782 Job Title
Senior Manager, Accounts Receivable Global Process Owner - HospitalitySummary Responsible as the Global Process Owner of the Accounts Receivable process for Hospitality business, acting as entry point and linkage between Finance, Sales Account Management, and other Amadeus Business Units.
Key responsibilities Strategy and direction: Owner of the End to End Accounts Receivable process, ensuring:
Regular evolution according to best practices, internal/external needs and business priorities
Coordination and decision making role with other Finance and non-Finance related process / strategic initiatives concerning Accounts Receivable
Protection of its global & unique nature
Act as the senior process domain expert, providing strategic direction and communicating as needed with the users community.
Participate in the validation and approval process for KPIs and SLAs together with Finance Management
Support the Finance strategy and operational excellence by participating in strategic decisions regarding the scope of the , outsourcing of tasks, system evolution and identification of improvement / simplification opportunities.
Evolution & performance: Monitor the process application in Amadeus companies and its efficiency through regular KPIs and SLAs, and follow up the benefits realization, aligning the processes with the strategic objectives.
Monitor adherence of operations both to Template & Support processes
Follow-up and maintain the Bluebooks updated, as well as any other relevant process related and functional documentation.
Make sure that necessary materials for training regarding global processes is provided to users and available in the corresponding folders
Monitor performance (if applicable) through the review of monthly reports prepared by the Accounts Receivable team
Arbitrate over improvement opportunities identified by the Accounts Receivable team that affect the processes acting as a center of the Demand management process and taking them to the Design Authority as arbitration body. Once these improvement opportunities are validated, participate in the implementation to ensure alignment and quality.
Ensure roll-in of Template enhancements is communicated worldwide timely to all the impacted stakeholders.
Relationships & governance: Being the entry point for the Business, especially with regards to queries, renegotiations or new contractual conditions for strategic customers impacting Accounts receivable processes.
Be a point of contact for the Accounts receivable team leads and other staff, providing dedicated support and advice upon request, to ensure the correct performance of the end-to-end processes and the quality of the services to the clients (external and internal).
Be a point of contact between the Quality Assurance and the Application Owners (AOs) and/or the Design Authorities
Take active part in the GPO community knowledge sharing and participate in external technical/functional groups to remain up to date with best practices.
Maintain a close relation with AOs to remain updated with systems' evolution and ensure testing processes are carried out.
Member of the post-migration Design Authority committee that governs/ arbitrates the overall Finance processes evolution and related resources / costs.
Member of the quarterly meeting between Quality Assurance & GPOs to go through Process and Operational improvement opportunities (if applicable)
Participate in quarterly status meetings with ACO / Cluster Heads (if applicable)
The ideal candidate > 7 years' work experience in a revenue management related position in a multinational company
Seniority to deal with Sales Management in the Region
Strong knowledge of Order to Cash processes
Strong communication, influencing and people coordination capabilities
Knowledge and/or experience in Hospitality industry is considered a plus
Working knowledge of SAP S4 HANA is considered a strong plus
Very good level of English is required
Diversity & Inclusion We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
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