.About the RoleThe Global Customer Services Operations team is responsible for supporting the global Professional Services teams with resource management, systems administration and the provision of management information, as well as managing the processes and procedures to support them.The Resource Manager is an integral member of the Global Customer Services Operations team. The primary objective of this position is to manage the allocation of the global resource pool against Kaleris global portfolio of projects. This includes matching project demands with skills availability, maximizing resource utilization, contractor utilization and the maintenance and governance around our PSA system and processes. The Resource Manager must also ensure project resourcing is prioritized and managed to assure timely delivery and communicate to appropriate Project Managers and department leaders resourcing issues that may impact scheduled deadlines. It is also required that this position enforces company processes by utilizing and requesting all Project Managers use proper procedures when requesting resources.We seek candidates driven by exceptional performance in financials, key metrics, internal and external customer satisfaction, and employee morale. Excellent organization and attention to details leads to excellent results. The key area of responsibility involves resource management for the Kaleris Professional Services organization. The Resource Manager is responsible for ensuring optimal resource utilization, whilst maximizing overall revenue and contribution of the PS resources by working closely with the PS management team to assign resources to projects and negotiate schedules.ResponsibilitiesPrepare weekly/monthly/quarterly reports including exception reporting on project results and deliverables.Set up/assist/review projectsGlobal oversight and responsibility for maximizing resources globally to meet revenue/utilization targetsEnsure the quarterly closing process is followedAct as point of contact for resource booking confirmation, conflict resolution, anddevelopment of solutions in support of business goals.Manage and resolve resource booking conflicts.Assist with managing the overall utilization objectives and increasing utilization goals on the Professional Services team.Run resource meetings to facilitate resourcing issues / conflict resolution with Professional Services project managers and appropriate department heads.Maintain constant knowledge of current and upcoming projects and business development activities as they relate to resourcing.Monitor daily bookings, resourcing, and utilization trends, identifying potential instances of underutilization and working with the Practice Leaders to address and solve those issues.Work to resolve any issues regarding under or over allocations of current staff members
