Senior Salesforce Support Analyst

Manage global Salesforce.com business applicationacross Sales, Marketing, Finance, Services, and other organizations by resolving production support tickets, treating logged issues, managing users, and coordinating escalations as necessary.Perform Salesforce.com support across all processesrelated to the deployment of Salesforce Lead, Opportunity, Quote, Contract and Subscription, Renewals and Sales Orders.Create and manage all aspects of users' security; profiles, roles, permissions, and sharing rules.Experience with SOX compliance.Experience writing and maintaining standard helpdesk procedures and documentation.Assist users in creating self-service reports.Perform tasks as needed to monitor corporate adherence to standard processes and compliance with corporate policies.Provide quality assurance testing of business enhancements and reports on as needed basis.Configure Salesforce maintenance request.Prepare and execute data migrations.Document knowledge base articles and system process flows.Mentor and lead junior level admins.Learn and support other applications as needed (Varicent, DocuSign, NetSuite and Zendesk, to name a few)Occasional after-hours support may be required due to high volumes of tickets. This may include after hours during Month, Quarter and Year end.
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