Description :We are looking for a Desktop Support Engineer who is responsible for providing technical assistance and support to end-users for their computer hardware, software, and network-related issues. Given IM has many remote Warehouses within Europe, we also expect the engineer to learn & grow into IT Field Support engineer who with Engineers be able to travel to provide Hands & Feet support. This engineer with appropriate training & guidance should be able scale up to demands to visit Iron Mountain Data Centers & Warehouses to RACK Servers, Routers, Switches, Patch panels & related equipment,Your role in our mission: User Assistance: - Provide prompt and courteous support to end-users, addressing hardware and software-related concerns and troubleshooting issues. Should be able to monitor Ticket queues & provide resolutions within stipulated SLA.On-site Support: - Provide on-site assistance for the installation, configuration, and maintenance of computer systems, servers, and network devices.Desktop Setup and Configuration: - Install, configure, and deploy desktop computers, laptops, Printer and peripherals, ensuring they meet organizational standards.Software Installation and Updates:- Install, update, and troubleshoot software applications, ensuring compatibility and adherence to licensing agreements.Hardware Troubleshooting: - Diagnose and resolve hardware issues, such as malfunctioning components or peripherals, to maintain a reliable computing environment and printer.Operating System Support: - Provide support for operating systems (e.g., Windows, macOS), including installation, configuration, and troubleshooting.User Account Management: - Manage user accounts, permissions, and access controls, ensuring security and compliance with organizational policies.Remote Support: - Offer remote assistance to end-users using various support tools, resolving issues efficiently without requiring physical presence.Should be able to work closely with Network Engineers & to follow Network Diagrams to be able to setup Networks at remote sites. Should be all to physically RACK Servers, Nutanix, NW devices such as Firewalls, Routers, Switches, Patch Panels & related to get the Network stood up at remote sites.Valued skills and experience:2-3 years of relevant experience as a Desktop Support Engineer.Should be flexible to travel to Iron Mountain Warehouses both within EuropeExcellent written & oral communication in English & local languages, with professional articulation skills required for interacting with customers.Knowledge of network security practices and anti-virus programsExperience using ITSM tools such as Service now.Good understanding of G suite productExperience in supporting Win10, 11, macOS, iOS and Android Product.Discover what awaits you:Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.Pioneering Sustainability:Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.Category: Information Technology
