Senior Team Leader/Operations Supervisor

.Senior Team Leader/Operations Supervisor Supervisors/Team Leaders (Call Centre & Customer Service) Experience in Handling Team Leaders and agents (minimum of 50 agents total HC)Possesses the Core Value consist of Integrity, Respect, Professionalism, Innovation, Commitment Client First (Business Client/ Colleagues), Collaboration and Excellence.Applies explicit guidelines on key leadership and management responsibilities to effectively lead and manage.Design a clear career path for people who aspire to hone their leadership and management capabilities.Institutionalize a standard and a common leadership and management practice framework provided an injective innovation.Excellence in understanding communication style and analysis inventory of the dominant style of communication, specializing in communication and interpersonal skillsExcellence in analytical and problem-solving skillsKeen understanding on the framework and techniques of assertiveness in official setupExcellence in Consumer Orientation and People SkillsExceptional Shift Management targeting all aspects (KPI)Excellence in Metric Management- Cluster wise and Site wiseExcellence in presentation and facilitation skillsCan handle and operate technical systemRole Functions:Ensures productivity meets or exceeds service and quality standardsManage, Monitor, drive performance to meet SLAs and KPIs including Sales conversion required by the company and the client.Establish operations objectives and work plans, delegates assignments to subordinates when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfactionProvides immediate supervision to a unit, assigning tasks, checking work at frequent intervals and maintaining schedulesPlan, Coordinate, Develop and Administer program for the accountMonitors daily operations of a unit or sub-unit. Requires full knowledge of own area of functional responsibilityManage and monitor site and cluster's AttendanceImplement and Monitor Adherence to High Level Security for the Business