Service Delivery Fiel Support Engineer (L2)

Want to be a part of our team?Their primary objective is to ensure zero missed service level agreement conditions. The Service Delivery Fiel Support Engineer (L2) focuses on first line support for standard and low complexity incidents and maintains the End-user Computing environmental and monitoring equipment.Working at NTT1. Monitor infrastructure remotely.2. Ensure that the assigned infrastructure at the client is configured, installed, tested and operational.3. Investigate first line support calls assigned and identify the root cause of incidents and problems.4. Ensure the efficient and comprehensive resolution of incidents and requests.5. Report and escalate issues to 3rd party vendors if necessary.6. Provide telephonic support to clients when required and update the relevant systems as per Dimension Data procedures.7. Perform the necessary hand over procedures in cases where shift work is required.8. Produce breach and other reports to identify failures and short-comings.Skills SummaryCritical Thinking, Data Center Technologies, Digital Communications, Logical Thinking, Problem Solving, TroubleshootingWhat will make you a good fit for the role?Remote Type: Equal Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category