Service Delivery Manager Bnp Paribas Personal Rpr-037

.**About the job**South Europe Technologies is one of BNP Paribas Personal Finance shared services centers delivering the best IT Solutions to BNP Paribas Personal Finance entities around the world:- Applications Management (Architecture, Project management, Development, and Quality Assurance)- IT Risks & Cybersecurity services- Platforms management- Ad-hoc, T&M; developmentIn this context, we are looking for a Delivery Manager to be in charge of managing existing services but also taking new services that enters into SET perimeter that support all entities of Personal Finance.As a Service Delivery Manager, your mission is to provide direction and set the organization for the team, by providing guidelines and constructing processes,as well as guiding the team members to reach business goals. As the first line in charge of people development, has the mission to support the team throughout the path in the organization, in terms of performance, motivation and professional growth. On the top of that, to be responsible of providing a high level of client service in the effective and cost efficient manner.**Your Main Activities Are**- Manage the activity from a business and team management standpoint, providing estimations and planning for activities in development, reporting of the necessary KPI of the activity and ensure team alignment in the proper accomplishment of the team's results- Be an active contributor in the development of new projects and during the setup of a new Service in SET