Service ManagerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.In this role you will implement Service strategy and drive Service growth at the respective unit level. And lead the Service organization and is responsible for the P&L to achieve performance targets and to optimize the utilization of service resources.This position reports toManufacturing Unit ManagerYour responsibilitiesCreates and drives implementation of service strategy as a member of the management team. Ensures that strategic plans are implemented consistently in the service organization through collaboration with other businesses. Executes service and sales channel strategy within own area of responsibility. Implements productized service offerings and materials for marketing purposes and invests in service sales to increase market penetration. Builds sustainable customer relationships to ensure growth, satisfaction, and retention of customers together with sales. Supports sales resources in customer meetings.Drives consistent development of processes and practices based on customer feedback (Net Promoter Score, NPS). Ensures customer focus, understanding of sense of urgency and care in responsibility.Drives, implements, reports and monitors performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.). Runs the day-to-day service business to ensure profitable growth and improvement of service productivity. Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.Invests in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction. Drives continuous improvement culture and the implementation of improvements to achieve service excellence and increase profitability in the own area of responsibility.Guides, motivates, and develops direct and indirect subordinates. Improves service availability, provides training, and develops capabilities and competencies. Ensures that the area of responsibility is properly organized, staffed, skilled and directed. Accountable to build an effective, capable, and high-performing Organization.Your backgroundAt least 10 years of experience in Service management positions in industrial environments.Sound knowledge of Gearless Mill Drives (GMDs) / Ring Motors and the relevant market.People focused and business growth mindset are essential.An engineering university degree and master's in business administration.High level of Spanish and EnglishCurrent work permits valid in Spain and availability to work in our Bilbao (Galindo) location.BenefitsWellbeing programFlexible work practicesEmployee Share Acquisition PlanMore about usProcess Industries division delivers complete electrification and automation solutions, industry-specific products and lifecycle services across industries. Engineering and delivering automation solutions from device to monitoring and control make our customers get more out of their investment; digitalization solutions including collaborative operations and augmented reality help improve plant and enterprise productivity, reduce maintenance and energy costs. Our engineering, project management, services and solutions portfolio covers a wide range of industries - Mining, Pulp & Paper, Metals, Aluminum and Cement, Data centers and Food and BeverageWe look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.Abb.Com.Work model: hybrid #LI-hybridJob SummaryJob number: 89597936Date posted : 2023-11-29Profession: ServiceEmployment type: Full-Time
