.Sports Product Operations Specialist, Spain page is loaded Sports Product Operations Specialist, Spain Apply locations ES Barcelona - C/ Pallars, 193 (10th floor) time type Full time posted on Posted Yesterday job requisition id JR-69935 Job Summary:JOB DESCRIPTION – JOB TITLE Sports Product Operations Specialist, SpainLocation: Barcelona or Madrid, Spain.Division: Ticketmaster International.Line Manager: Senior Manager Support & Operations, Spain.Contract Terms: Permanent 40 hours per week.THE TEAMGlobal Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes, tools & best practices are applied to all regions across the globe to achieve the highest levels of employee, fan & client satisfaction.EMEA Support & Operations team, a vertical of this organization, oversees the full event life-cycle services (from build to play-off) we provide to our clients (Promoters, Venues, Artists, Clubs, etc.), in markets that operate on the Microflex platform.Our clients demand and value high service levels and we believe our people are the foundation to deliver great service. We are fortunate to have the most experienced and skilled operations experts in the field around the globe, regionally and locally, that have a deep understanding of our clients' needs.We continuously invest in people development and promote wide collaboration and team spirit to leverage our knowledge and experience to excel in client satisfaction. Mastering our knowledge of our ticketing products is also key to improving our service proposition and solving our clients' and local Markets' needs and challenges day-to-day.THE JOBIn this role as Sports Product Operations Specialist, part of the Support & Operations team in Spain, you will be responsible for owning the iterative roll-out of new Sport XR platform products and features delivered by Ticketmaster Sport Product and Engineering teams, ensuring the Ticketing Product Portfolio can be operated at scale without major friction.As a complement of the Sport XR, you will have to roll-out Universe p latform A self-service event ticketing solution that Ticketmaster offers around the world. You will have to cover requirements for Spanish clients with Universe. Promoters who organise single events such as exhibitions, trade shows and small concerts .You will become the knowledge expert over the Sports segment set of products, in some cases being responsible for advanced configurations, and will consult with end users to define solutions to extraordinary client needs and issues. The Product Operations Specialist will also become the first tier of support to internal end users when in need of product understanding and/or product issues and disruptions
