.Sr Manager, Client Services Madrid, Community of Madrid Sr Manager, Client Services Madrid Madrid, Community of Madrid, ES Please Note:1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In> Create Account)2. If you already have a Candidate Account, please Sign-In before you apply. Job Description:This position is responsible to plan, execute, monitor and manage the Mainframe Technical Consulting team's performance and resource allocation needs within EMEA Region. Work with sales management to ensure the Technical Consulting organization effectively drives and supports the technical validation and adoption of the Broadcom Mainframe products. Ensuring that the mainframe solutions are presented in a way to meet the customer's expectations. This position also has responsibility to work with sales on the services engagement around product adoption so the end customer is achieving Business Value Realization. Ensures the team understands the need and importance of continuous learning, skill acquisition and consistent application. Makes or reviews others selection, disciplinary, termination, and compensation decisions. Makes strategic and tactical business decisions that directly affect the department and affect the organization's processes. May become involved in elevated issues arising from daily activities. Resolves complex problems that arise in everyday work. Develops and implements policies and procedures for the department to meet broad, but specific goals and objectives of the function; modifies goals in response to organizational changes. Analyzes and challenges current working methods to create improvements in processes and results. Works with senior management in initiating project related work that impacts functional operations. Key ResponsibilitiesOverall, this position is responsible for delivering positive, quantifiable results for CA a Broadcom Company and its customers and Partners which will be measured across five primary areas:Customer Focus: Oversee optimization of the overall customer or Partner experience across assigned territoryFinancial Targets: Ensure staff meets or exceeds CA a Broadcom Company stated financial quotas and targetsInternal Business Processes: Demonstrate mastery with CA a Broadcom Company internal processes, systems and support structureProfessional Development: Demonstrate high-level proficiency and skillLeadership, Teamwork and Planning: Collaborate with, mobilize, and effectively run and develop direct and virtual team(s)Customer FocusDirect Technical Consulting staff in acquiring knowledge of customers' businesses, Partner offerings, and competitive landscape and operational processes. Ensure thorough resources, planning and time management is in place so that existing opportunities are properly staffed and has scale and skill sets to support sales opportunities
