Supply Chain Analyst (They/She/He) Not your usual app.We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores.We operate in more than 1500 cities across 25 countries.Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.We have a vision: To give everyone easy access to anything in their cities.And this is where your ride starts…YOUR MISSIONTo ensure Glovo is offering a top service, we have to provide our riders, partners and e-commerce customers with the necessary materials.As a supply chain analyst you will coordinate logistical operations in support of a thriving e-commerce business.The ideal candidate in this role is comfortable in an "all-hands-on" environment, loves solving problems and is able to thrive in a fast-paced and execution focused environment.THE JOURNEY Improve Glovo´s logistic processes and generate related manuals.Improve exceptional customer service processes (including taking orders, troubleshooting logistic problems, and resolving customer concern)Continuous process improvement mindset: identify gaps in current processes and procedures, proactively identify operational problems, suggest solutions, and independently resolve issues.Develop end to end analysis to identify opportunities to increase operational excellence.Work closely with internal stakeholders and track daily KPIs to achieve operational objectives.Define Service Level Agreements with logistic warehouses and parcel companies (third parties)Support the Procurement team in tenders to keep optimizing costs and service.Support systems integration processesCreation of dashboards & reports.WHAT YOU WILL BRING TO THE RIDE 2-4 years of experience at a supply chain / operations role (order fulfillment, ecommerce, warehouse, logistic)Experience working with warehouses and parcel logistic providersProblem-solving skills: no problem is too small or too bigHigh communication skills with the ability to work with and through global, cross-functional teams including internal customer and service providersOperations mindset: you are always looking to optimize and implement new processesProfessional EnglishPower BI & SQL (not mandatory)Proficiency in Google SheetsOdoo knowledge (not mandatory) Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there!Skills can be learned, and embracing diversity is invaluable.We believe driven talent deserves: An enticing equity plan *if applicable Top-notch private health insurance to keep you at your peak.Monthly Glovo meal benefits so you can test new features in our beta app (and to satisfy your cravings!)Discounts on transportation, food, and even kindergarten expenses or office-based nursery.Discounted gym memberships to keep you energized.? The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year..Enhanced parental leave (*if applicable) Online therapy and wellbeing benefits We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.At Glovo, we truly value diversity for the positive impact it brings to our teams, products, and culture.We're dedicated to providing equal opportunities for talent from all backgrounds.Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).Delve into our culture by taking a peek at our and check out our and !
