col-wideJob Description:**Who are we?****Jeff** is an international Start-up based in Valencia, Spain, that is revolutionizing how customers access every-day services, online to offline. We have more than 2300 hubs across South America, Europe, South East Asia, Africa, Eastern Europe and most recently we have launched our services in the US which represents an incredible market and opportunity for Jeff. Operating worldwide, we provide Jeff's services in more than 42 countries across our 6 verticals **laundry, beauty, fitness, relax**, **coffee and works.**Jeff's mobile app and online platform connects customers with our local hub services such as laundry, beauty and fitness, allowing them to lay back, relax and enjoy their day.The good, good life is brought to you by **#TheGoodGoodTeam**, we are more than 300 passionate and committed Jeffs from all over the world and (most) based in Valencia (Spain). We are a passionate, dynamic, data driven and collaborative team who is ready to change things!Our core values are our strength, we share and promote them through our organization to create a great culture and a great place to work. **Never enough, All in, Zero bullshit, One team.** Would you like to join us and become the next "Jeff"? We are looking forward to meeting you!**- LOOK GOOD - FEEL GOOD - LIVE GOOD****Responsabilities**- Manage customer expectations and guarantee prompt response and resolution to inquiries while taking full end-to-end ownership.- Provide detailed and accurate descriptions of bugs & tech issues enabling concise communication with the Product and Engineering team.- Assure optimal satisfaction on every interaction as per our guidelines, processes and internal service level agreements.- Constantly develop and stay up to date with knowledge of our Jeff product and regularly identify and report on opportunities for contact rate reduction through product & process enhancement.- Able to meet established KPIs consistently, constantly seeking to optimise own efficiency & productivity in order to increase service quality.**Requirements**:**Requirements**- Fluency in spoken & written English and Spanish. Portuguese and French are a plus.- Willingness to have flexible shifts and sometimes on public holidays.- Minimum 2 years experience in customer service, preferably in start-ups or technology companies.- Customer oriented with excellent communication & teamwork skills and a hands-on attitude.- Self-driven, with great time management skills and capable of working autonomously under mínimal supervision.- Ability to handle multiple tasks simultaneously and take action effectively.- Zendesk & Jira knowledge is a plus.- Schedule: Flexible/ rotating (9-18h / 12-21h / 16-01h)**What's in it for you?**- A competitive salary package & career path.- Great culture & working atmosphere, we're a young, upbeat, and international work environment.- Remote & flexible working hours.- Free English classes with our e-learning platform Bussu!- Health insurance discounts.- Cobee card (discounts in restaurants, travel, etc).- Devengo: Gives you the financial flexibility to receive the generated salary in real-time.**Come and join us!
