At SD Worx Spain, we are focused on building capability and flexibility to meet the growth of the business whilst increasing the profitability across the organisation. We support SD Worx on most of the business areas such as HR, Finance, Marketing, Software Development, Testing, Implementation and Service Delivery. There are numerous opportunities at SD Worx Spain for people with the right blend of skills, experience and character! Are you ready to join us?
Cobra's support department consists of 8 employees, specialists in the field of HRM and/or Payroll. The department is divided between Almere and Breda in the Netherlands and in Spain we have a colleague in Granada. We have one office day per week per location and the rest of the days we work from home. We start the day at 8:30 AM and every day at 8:45 AM we start a Teams session (huddle) and discuss the details of the day (schedule, figures, change requests and points of interest).
We answer questions from SAAS* customers and internal colleagues about the operation of the Cobra salary and HRM package. In addition to answering telephone questions, you may also have the task of doing the intake, then you handle customer emails. You can also work on online help, test software or be responsible for internal communication with colleagues on a day-to-day basis if we are dealing with performance issues or bugs. You have a break between 12:30 and 1:00 PM or later or earlier in consultation and at 5:00 PM the telephone line closes and you can shut down your laptop.
We are currently looking to expand our team with an Salary specialist (1).
Experience for the position is not required, but if you do have it, that is a bonus. During your training period you will follow various courses for Cobra and PDL, but also courses to get to know the internal organization better. An employment law course is also possible, and your colleagues will also prepare you to answer questions on the telephone and via the ticket system. We register all questions in Topdesk, our incident registration system. Take into account a learning period of more than a year to 2 years, depending on your experience.
In addition to answering questions, we also have meetings with other departments every week. In these meetings, for example, we discuss change requests or transfer incidents that need to be investigated by a developer. We also have (permanent) projects, such as testing (new) software or maintaining online help.
Every year we go out for dinner with the team or do a fun activity.
If you are interested in this position, we ask the following of you:
We are looking for someone who can work well within a team, who conforms to the team values and who enjoys contact with customers, even in challenging situations.
You care about details and record the agreements you make with the customer or the solution you offer in detail in the ticket system.
If you have a day off, a colleague should be able to take over your incident. For this position it is a requirement that you have a command of the Dutch and English language, spoken and written.
Your interest lies in the Salary field. Experience is a plus, but not a must. After the training period, you can work independently from home and do not hesitate to contact your colleagues if something is not working for you.
You have a proactive attitude and inform your team when you identify bugs.
You are customer-oriented and have the drive to help the customer get back on track quickly. You do this by sparring with your colleagues, browsing the online help, searching old incidents for a similar situation and ultimately, of course, based on your experience.
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