Team Manager, Compliance, Prime Video Trust & SafetyJob ID: 2619269 | Amazon Digital Spain S.L.U.
Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on!
The Prime Video Trust and Safety team ensures that Prime Video is a place for viewers, and creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or enforcing worldwide policy, the Trust & Safety team is on the front lines of enhancing the PV experience and protecting customer experience in our ever-evolving digital world.
As a Team Manager, you are responsible for working with a global team of Senior Associates, policy, program, engineering, legal and other teams to prevent violating content from appearing on the Prime Video platform. Your team of associates will evaluate abuse trends and quality, and develop workflows and processes that maintain our quality and community guidelines. Your teams will review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities.
To eliminate any doubt, this role involves reading, viewing, listening to and examining content to ensure it complies with guidelines. This of course means sometimes you will be viewing content that we ultimately determine to be non-compliant and this content could include challenging or upsetting scenes. We advise you consider this when applying for this role.
Key job responsibilities
- Manage a team on tasks associated to content moderation/rating and data labelling.
- Provides end to end support for optimization of the internal team
- Leads and motivates the team to deliver on operational goals.
- Ensure removal of any roadblocks that hinder goal achievement with minimal supervision.
- Works with the team to build business reviews, share it within other stakeholder teams, peers, management on a regular basis.
- Proactively gathers, analyzes, and shares data with management to influence business decisions.
- Works with the team to identify and implement solutions and pilots to drive process efficiencies & business goals.
- Work closely with tech teams to get all internal tool related issues resolved.
- Ensures timely response to all escalations.
- Support the team in maintaining a repository of all work done for customers within their team highlights wins and shares gaps in support with solutions with respective individuals.
We are open to hiring candidates to work out of one of the following locations:
Madrid, M, ESP
BASIC QUALIFICATIONS- Experience in front-line team management.
- Experience with Microsoft Office products & applications.
- Proficiency in English.
PREFERRED QUALIFICATIONS- Experience in Trust & Safety, content moderation/rating, data labelling, or other compliance functions.
- Proficiency in French, German, Italian, or Dutch.
- Experience in data analysis.
- Previous experience in negotiation with external and internal partners and objection handling.
- Experience working with global teams.
- Experience identifying abuse trends or working in news or policy with passion for international issues, including freedom of expression, online controversial content, misinformation etc.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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