.Overview:ADP Employer Services is leading the payroll market in the World and provides payroll and Human Resource services to clients looking for outsourcing solutions.The CSL Organization is committed to providing World Class Service to all clients by hiring, developing and retaining qualified service professionals; by treating each clientcontact as a service opportunity and by delivering outstanding customer care to client associates.Role objectives:As a member of ADP's CSL Implementation Extended Leadership team, reporting directly to the Vice President of Implementation CSL, the newly established Streamline Team Manager for Implementation role is responsible for developing and executing a deliberate and focused global implementation strategy to increase and expedite the delivery of our Streamline backlog.The SL Team Manager leads a team of dedicated SL Implementation associates located across multiple locations and timezones, and has global responsibility for increasing SL Implementation delivery. The team is responsible for expediting SL Starts, collaborating with In-Country Partners, delivering positive client satisfaction, implementation methodology, associate performance measurement, and project management and measurement.This role is also responsible for instituting and maintaining consistent, continuous improvement processes, as well as compiling, evaluating and reporting on Implementation metrics. This position makes recommendations and compiles project plans to implement improvements as measured by decreased cost, reduced start times and client satisfaction.Responsibilities:Define, develop and deploy mechanisms to expedite the delivery of the SL BacklogTake ownership of a global $14m SL Starts target for the remainder of FY21, and an equivalent target for FY22.Analyse existing pipeline and backlog, identify opportunities to expedite delivery and utilize existing Implementation resources to deliver required Starts within FY21, alongside a strong Op Plan for FY22.Make recommendations for Process changes/Enhancements for more expedient longer term SL deliveryContribute to quarterly forecasting preparation alongside CSL VP Implementation and CFOManage delivery of high quality and timely implementation of Client entities in implementation:To stand as ADP single point of escalation facing the Client for the implementation projects in the SL implementation team.To ensure the implementation of the new client in consolidation Services systems (Reporting, Invoicing, Payroll Process Control,...) by your implementation team.Supporting your implementation team in fine-tuning the coordination protocol with Partners Managers in triggering, tracking progress and closing the local implementation projects and the service delivery either with ADP countries or with external Payroll providers.To facilitate efficient global implementation of ADP Streamline across the Client organization for Global clients
