Are you enthusiastic about creating memorable experiences? Then come join us atConcentrixand work with energetic people who strive to enjoy every day. We are looking for an English-speakingTeam Manager - (On-site)to join one of our exciting projects.What we offer youYou will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market. What you will learn with us will make you a valuable member of our team or any other team.Your benefits:Full-time contract, 39 hours/week: Monday - Friday from 09:00 to 18:00Competitive salary and performance bonusFriends hunting (referral) bonusA modern centrally placed office in Benalmadena, right next to the beach areaFully paid training about the company and the project you will be working onCareer development program and specialized coursesWhat you'll experience with usAs aTeam Managerin our team, you will:Build, motivate and mentor a high-functioning inside sales team to lead and drive sales conversationsLead and coach team members through strong call coaching of their customer sales callsLead team to meet and exceed team targetsDocument coaching outcome and agreed next actionAccurately assess risk and identify exceptional performance plansDrive operational excellence of key center metrics including response rates, conversions, pipeline, velocity and accuracyHave meaningful career development discussions and ensure all employees have a development plan in place focused on building capability for current and future rolesAssess team capability & build talent pipelines where neededSpend time learning your team's capabilities & actively build talent pipelinesBe able to design and set productivity and sales targets/quota in line with market trendsWe'll be a great match if you:Are bilingual or proficient in English. Dutch is a plus!5+ years of sales or business development experience3+ years of team management experienceBachelor's Degree or Associate's degree requiredStrong interpersonal skills, excellent written and verbal communications skillsSuperior leadership skills with the ability to enable high performers to deliver and motivate under-performers to improveWork well in a diverse team and enjoy a dynamic and changing environmentAchievement and success-driven personality4+ years of experience using a CRM tool (Dynamics, SalesForce or other) is requiredWe are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role. If this sounds like you, join us!Who we areWe're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers. Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures. In short: You will be joining over 440,000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.We are an equal-opportunity employer. We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.RRQ24-003014-1-EMEARequired language: English#J-18808-Ljbffr
