Description Are you enthusiastic about creating memorable experiences?Then come join us at Concentrix and work with energetic people who strive to enjoy every day.We are looking for an Swedish-speaking Team Manager - (On-site) to join one of our exciting projects.As a Team Manager, you will work in one of our most critical leadership roles where you will be responsible for coaching, training, introducing and continuously monitoring your team members. What we offer youYou will be trained and constantly guided by your managers and your team.You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.What you will learn with us will make you a valuable member of our team or any other team. What you'll experience with usAs a Team Manager in our team, you will:Daily follow up on statistics with the employee and provide feedback on focus areasActively gathering feedback from employees and being responsive to what agents and customers are saying about the market both our own and the client'sCarrying out and giving feedback on the monitoring (feedback in time to the mediation) and take correct actions on the basis of the deficiency identified in the interceptionAnalyse the team's performance and take appropriate actions to optimise resultsAverage action time (AHT) for the teamCustomer satisfaction index (NPS/CSAT) for the team and at individual level(s)Co-monitoring results for the team and at individual level.The assignment will establish and develop a relationship with the client that allows for constructive and creative forums that lead to continuous improvement. Concentrix is a great match if you:Are bilingual or proficient in Swedishplus advanced level of EnglishHave team leadership and coaching skillsHave great oral communicationAre responsive and flexibileIf you feel you don't check every box, we encourage you to apply anyway.We'll do our best to match you with the right job, whether it's this or another role. What's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full-time 39 hours/week temporary contract: rotative Monday to Sunday 8:00 to 19:00Salary 24 000 euros gross/year + up to 2000 euros gross/month in bonusCentral location in MalagaBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesWe are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally.If you feel you don't check off every qualification in the job description, we encourage you to apply either way.We will do our best to match you with the right job, whether it's this one or a future role. If this sounds like you, join us! Who we areWe're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.Our people around the world have devoted their careers to ensuring every relationship is exceptional.So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day!And we will offer you a fun and challenging job that will allow you to develop and grow. We are an equal-opportunity employerWe are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment.All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.RRQ24-002789-1-SWEDEN
