Tech Support Engineer (Madrid) [X-952]

col-wideJob Description:**Position****Primary responsibilities**- Provide white-glove IT support to C-level associates, Partners, management, and end users- Maintain software updates, vulnerability protection, security settings, knowledge bases, and frequently asked questions resources to aid in problem resolution- Maintain "incidents and problems" ticketing system with rigorous attention to SLAs and end user communication- Resolve physical and virtual computer issues (connectivity, performance) and printer issues (local,network)- Provide support on:- Windows 10 laptops- Office 365- Active Directory- Okta; including SAML integration and onboarding- Bloomberg- AWS Workspaces- Provide on call support in the event of user issues after hours or on weekends as needed- Administer Audio/Video hardware troubleshooting- Provide recommended hardware, software, and peripheral solutions that meet the needs of our users- Engage a broad range of stakeholders across the organization including Front & Middle Office, Product Control, Risk Management, Back Office, Front Office, and other App Support teams- Adhere to established information security standards and proceduresPrimary responsibilities estimated percentage:- 50% providing white-glove end user support and troubleshooting,- 50% Projects, implementations, deployments, procurement planning**Desired background**- At least 3-5 years of experience in a desktop support role with a financial services organization, performing desktop/network- troubleshooting, diagnostics, research, and evaluation; experience working witha trading desk a plus- Working knowledge of Networking, DNS, Internet Infrastructure, and IP informational tools- Advanced Troubleshooting skills with various hardware (laptops, iPads, iPhones, printers.Crestron A/V equipment)- Excellent communication skills and the ability to interact with professionals at all levels of seniority- Passion for customer service and supporting our clients' needsMIO is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.#J-18808-Ljbffr