.Technical Account Manager (London & Home Counties) Technical Account Manager (London & Home counties) Do you have experience in Technical Account Management? Join our team based in Solihul, England for this hybrid position and enjoy a collaborative culture that empowers you to build a career you can be proud of. What you would do as our Technical Account Manager The position will report directly to the Project Manager, you will be joining our operations team, the Technical Account Manager will be in charge for all technical aspects relating to our key customers, survey of the complicated jobs and a key asset for the account manager to drive improvements together. The role will also be responsible for close contact with the installation and service managers to ensure the customer is always receiving a professional service. You would also be responsible for: Sales Survey Training, engineer Installation Training, and customer Conflict resolution Account Manager Technical Assistance, BDM Technical Assistance and engineer Technical assistance Ensuring the Operations teams adhere to Health & Safety regulations Writing and issuing RAMS/SSoW to site teams ahead of installations Creation and implementation of Lift Plans (when required), and creation and management of departmental KPI's Building & maintaining relationships with Clients and Site teams, and dealing with customer complaints/ issues Interdepartmental liaison - Procurement, service, production etc, and post installation management - Ownership of Sites as a key stakeholder The skills and experience you need We are looking for someone who: Proven experience in a similar management role, and excellent communication with customers and internal stakeholders IOSH or equivalent qualification, and SMSTS qualification A good understanding of PC hardware, a good understanding of Installation of equipment into customer premises, and a good understanding of networking & routing Able to produce and annotate drawings, and ALLMI Appointed Person What we offer We're passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here's what we have to offer: Company pension scheme The flexibility of a small structure in a world leading group Learning and career development opportunities, whether it's online learning, management training or enhancing your skills. A competitive salary and incentive schemes. We review applications regularly, so don't wait ! We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply. To make sure your personal data is safe, we don't look at any applications sent by email or post. If you have any questions about the role or the process, please contact Dominika Nalepa, Talent Acquisition Business Partner, at ******
