Career Opportunities: Technical Area Manager (28110) Requisition ID 28110 - Posted - Biosite Systems Ltd - Construction Gr excl. Global Function - GBR: England (Solihul - Lancaster House, Shirley) - Engineering & Science - Posting Country (1) - Yes - Entry level - Travel Required: 61%-100% 'Supporting the digital transformation of the construction industry'
Biosite provides technology-enabled solutions that have been specifically designed to optimise operational efficiency, improve health and safety and ensure compliance for construction projects.
Biosite's purpose is to support the digital transformation of the construction industry, by being an innovator in developing technology and software solutions that give our customers peace of mind that they are in control of their sites. Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart of all Biosite solutions is the capture of quality data that is converted to valuable real-time insight, enabling our customers to make more informed decision making.
Joining our Operations team, the Technical Area Manager will be responsible for all technical aspects relating to our key customers, survey of the complicated jobs and a key asset for the account manager to drive improvements together. The role will also be responsible for close contact with the installation and service managers to ensure the customer is always receiving a professional service.
The position will report directly to the Project Manager and is available as a hybrid role, combining home working/head office working and site visits.
Main responsibilities and tasks
• Sales Survey Training
• Engineer Installation Training
• Customer Conflict resolution
• Account Manager Technical Assistance
• BDM Technical Assistance
• Engineer Technical assistance
• Ensuring the Operations teams adhere to Health & Safety regulations
• Writing and issuing RAMS/SSoW to Site teams ahead of Installations
• Creation and implementation of Lift Plans when required
• Creation and management of departmental KPI's
• Day to day management of customer expectations
• Building & maintaining relationships with Clients and Site teams
• Dealing with customer complaints/ issues
• Interdepartmental liaison - Procurement, service, production etc
• Post installation management - Ownership of Sites as a key stakeholder
• Providing programmes of works and deliver the project on time and within budget/scope"
Key working relationships (internal and external)
• As defined above-internally with key account managers, install and service management.
• Externally with site managers.
Person Profile: Essential qualifications, experience, knowledge and behaviours
• Proven experience in a similar management role
• IOSH or equivalent qualification
• SMSTS qualification
• A good understanding of PC hardware
• A good understanding of Installation of equipment into customer premises
• A good understanding of networking & routing
• Surveying and Durations of works
• Knowledge of Access Control Systems
• Able to produce and annotate drawings.
• ALLMI Appointed Person
• Excellent communication with customers and internal stakeholders
• Credible technical knowledge
• Confident with customers
• Positive can-do attitude
• Experience of Biosite Products
Salary and benefits
• 24 days leave, increasing with length of service
• Company pension scheme
Travel
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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