Technical Content Developer, AutoCAD page is loaded Technical Content Developer, AutoCAD Apply locations Bengaluru, IND Montreal, QC, CAN EMEA - Spain - Barcelona - Tower B2 time type Full time posted on Posted Today job requisition id 24WD77157 Job Requisition ID #
24WD77157Position Overview The Content Strategy & Experience team in Customer Technical Success (CTS) ensures high-quality product expertise is delivered to customers as they learn, adopt, and use Autodesk's platform through impactful content experiences. To accelerate on our journey of delivering a world-class experience and supporting users of all sizes across industries, we are looking for a dynamic Technical Content Developer, AutoCAD responsible for managing a catalog of product support content for AutoCAD.
Reporting to the Sr. Manager of Content Strategy & Experience, in this role, you will oversee AutoCAD content development for customers and partners designing integrated omni-channel audience-centric content plans, accomplish tasks to improve content, and collaborate across teams to improve support content experiences that drive customer success. You will meaningfully contribute to our evolving product support strategy to ensure our customers realize the full value of our products.
Hybrid role, located within commuting distance of office in Montreal, Barcelona, or Bangalore.
ResponsibilitiesCollaborate with teams to identify needs using analytics, customer feedback, and business objectives, and determining product support help and learn audience-centric omni-channel content plans for AutoCAD across the post-purchase journeyYou will create, edit, and direct new content creation and improvements to increase consumption and findability of AutoCAD support content through digital channelsYou will review existing AutoCAD content to identify gaps and requirements for further developmentEnsure the right AutoCAD content is available to all users at the right time, by getting ahead of customers demand, de-duplication of efforts, and content reuseYou will design and implement programs to match customer needs with appropriate content formats and distribution channels, ensuring positive, meaningful interactions with our products and services, while also enabling CTS to manage the full end-to-end content lifecycle, getting ahead of customer demandManage new products content integrations and products rebrandyou will monitor technical content development initiatives, learn, and provide actionable recommendations for enhancing content effectivenessYou will guide and train CTS staff on best practices for content creation and improvements, aiming for efficiency and qualityRepresent CTS at industry events internally and externally (Tech series, booth, product overviews)You will build trust and authority across a network of peers, collaborators, and teammates through clarity, aligning on ideas and delivering on major outcomesYou will stay abreast of industry trends, emerging technologies, and best practices in content strategy and Autodesk supported industries, and integrate relevant insights into the team and practice to foster a culture of innovation and knowledge sharingMinimum Qualifications 8+ years relevant work experience, especially in Content Management or Content Development5+ years in a customer-facing or product development role with AutoCADUnderstanding of content management, content design, technical writingExperience designing omni-channel audience-centric content plans and implementing them, including audience analysis and managing the full end-to-end content lifecycle including writing and editing clear and concise technical contentYou have solid project management experience managing projects involving several teams from brainstorming to conclusion, with demonstrated ability to turn strategic plans into actionable tasks, bringing simplicity and order to complex projects, driving progress and continuous improvementYou have an analytical, solution focused, and practical approach, consideration of goals and colleagues' priorities to achieve the right outcome for customersYou understand the needs from our customers and partners, and can translate these into impactful content strategies and solutionsYou have experience with content management systems (CMS), authoring tools, and other relevant software applicationsExperience implementing search engines optimization (SEO) strategies an advantageExperience with large language models (LLMs) an advantageYou speak with impact, simplify complex concepts, and collaborate positively across different levels and geographiesYou have an independent approach, proactiveness, and a learning and improvement mindsetUniversity degree in Engineering, Computer Science, or related discipline#LI-AS1
Learn More / Plus d'information About Autodesk / À propos d'Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Bienvenue à Autodesk ! Des choses incroyables sont créées chaque jour avec nos logiciels - des bâtiments les plus écologiques et des voitures les plus propres aux usines les plus intelligentes et aux plus grands films à succès. Nous aidons les innovateurs à transformer leurs idées en réalité, transformant non seulement la façon dont les choses sont faites, mais ce qui peut être fait.
Nous sommes très fiers de notre culture ici chez Autodesk - notre code en matière de culture est au cœur de tout ce que nous faisons. Nos valeurs et nos méthodes de travail aident nos employés à prospérer et à réaliser leur potentiel, ce qui conduit à des résultats encore meilleurs pour nos clients.
Lorsque vous êtes un employé Autodesk, vous pouvez être entier et authentique et effectuer un travail significatif qui aide à construire un avenir meilleur pour tous. Prêt à façonner le monde et votre avenir? Joignez-vous à nous !
Salary transparency / Transparence salariale Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Le salaire est l'un des éléments de l'offre compétitive d'Autodesk. Les offres sont basées sur l'expérience et la situation géographique du candidat. Outre les salaires de base, nous accordons également une grande importance aux primes annuelles discrétionnaires en espèces, aux commissions pour les fonctions de vente, aux actions ou aux primes d'encouragement à long terme en espèces, ainsi qu'à un ensemble complet d'avantages sociaux.
Diversity & Belonging / Diversité et appurtenance We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Nous sommes fiers de cultiver une culture d'appartenance et un milieu de travail équitable où tout le monde peut s'épanouir. Pour en savoir plus, cliquez ici : https://www.autodesk.com/company/diversity-and-belonging
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Veuillez rechercher des emplois vacants et postuler à l'interne (pas sur ce site externe).
Shape the world, shape your futureWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
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