.Territory Customer Success Associate DACH page is loaded Territory Customer Success Associate DACH Apply locations Barcelona, ESP posted on Posted Today job requisition id 24WD75927 Job Requisition ID # 24WD75927NOTE: This is NOT an open position. Please submit your CV here for future consideration.Position OverviewAutodesk is looking for a Customer Success Advisor who is focused on earning customer loyalty by guiding onboarding and adoption engagements. Autodesk depends on our team to ensure customers are using their Autodesk software and deriving the maximum value from their Autodesk investment.Our customer success mission is to create customer loyalty and growth through irresistible customer experiences. In this entry-level position, the Customer Success Associate (CSA) is focused on managing a large Territory portfolio to ensure coverage through daily high-scale customer engagement on the phone. Based in our Barcelona office you will report to the CSA Territory Manager. You will increase value and success in the "Onboard" and "Use" lifecycle stages of our Territory customers as they deploy Autodesk solutions. You will engage directly with customers through data-driven triggered actions and react to inbound customer-initiated triggers.Responsibilities:Conduct a holistic review on the account to get a high overview into customer ´s experience before activity to enrich overall experience.Create and use prioritization strategiesPerform 20 connected calls per working dayIncrease your portfolio activation and usage rates on a monthly basisFollow Geo Account Engagement modelUse provided conversation guides to participate in discovery discussion and understand the customer (Onboard, Use)Use digital content and other Support Resources based on the challenges/interests to the customerBe prepared to engage with different customer personasReport your progress and any challenge to your manager weeklyFollow-up on a cadence for unsuccessful connected callsInsert notes from your interaction in in CRM and update account health scoresMinimum Qualifications:Customer Empathy & Customer mindsetBusiness fluency in English and GermanExperience managing relationships with a range of customersPerformance-driven approachExperience collaborating across multiple departmentsPreferred Qualifications:Background in customer-facing roles including account management, customer support, product management and salesSDFC proficiency#LI-FB1 Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do
