col-wideJob Description:**You Lead The Way. We've Got Your Back**At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. As a new member of our team, you will work from the office for a few months until certain performance standards are met. During this time, your learning will be enriched by meeting other colleagues and leaders and having the opportunity to sit side-by-side and learn from your peers. There may also be occasions during this time where you have the opportunity to work some days from home.As an expression of the company, you have the opportunity to create positive interactions with customers on a daily basis, providing a unique travel or lifestyle experience or assisting with their day-by-day needs. In addition, you can further develop skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world-class service excellence that puts the customer first.You will help customers not only to see the world, but also to fully experience it.This position provides TLS customer servicing for both offline and online travel services and lifestyle services. A good knowledge of airline, ferry and rail tickets sales, tour operator, destination knowledge, hotel and car bookings is a preferential skill.Our consultants use their passion for travel and lifestyle to exceed customer expectations by constantly striving to create unforgettable trips and experiences for our Card Members, being a brand ambassadors and inspiring long-term relationships and loyalty along the way.They provide the best assistance to all American Express Card Members who ask support for a new potential travel online booking on the Amex website ensuring the best digital journey, aiming at the booking fulfilment and sales conversion and handling all the requests related to the post booking.**Qualifications**:- Excellent written & spoken Italian and English (Spanish would be a plus)- Good knowledge of Microsoft Office- Good knowledge of world geography and travel destinations, including the interests and the activities associated with these destinations- Travel agent experience & consultative background with leisure experience (knowledge of hotels, restaurants, fashion trends etc.) is an advantage- Good technical skills are essential as you will be using multiple tools and systems on a daily basis.- Minimum knowledge of a GDS (i.e.: Sabre or Amadeus or Galileo) is preferred- High level of integrity to work with and treat customer data sensitively- Ability to collaborate with all levels of colleagues- Ability to thrive in a team-based, parameter-driven environment with a healthy desire to meet and exceed goals- Flexibility to work on Rotating Night Shifts: Monday to Sunday, including bank holidays**Work location**: Fully Virtual (from Spain) or Hybrid (our office are based in Madrid)**Why American Express?**There's a difference between having a job and making a difference.Amex have been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.Because we believe that the best way to back our customers is to back our people.The powerful backing of American Express.Don't make a difference without it.Don't live life without it.Talk to our people and you'll find out what we're really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you'll hear. It's our culture
