col-wideJob Description:Be right at the heart of our famous 24/7 TUI Destination Service Team as one of our international Contact Centre Agents working from Spain for our Contact Centre remotely. As the friendly voice of TUI - you will use every single contact as an opportunity to make our guests smile and 'live happy'.Possibility to start in** November or December****ABOUT THE JOB**- When guests contact us 24/7 from around the world on holiday - you will be the one to listen and respond.- It all starts with you uncovering their needs and matching them with the right service solution and/or sales opportunities.- You could be answering questions - calling guests to sell our incredible Trips & Activities - providing simple friendly service - troubleshooting more complex problems or assisting our traditional guests with any technical support they may need.- You will be able to monitor and celebrate success with regular performance updates for sales and service results and for how well you have 'solved on the spot'.- With each guest contact you have it will soon become clear - it really is you that can make a difference and help our guests to smile.If you love travel and all the things that our amazing holiday destinations can offer - you will probably be great at sharing that passion with our guests on holiday.**ABOUT YOU**- You are a true people person - confident communicating and/or selling to international guests.- Efficient & organized - a problem solver, multitasker and good listener who stays calm under pressure.- You can quickly learn - about the job, about all the modern technology needed to do it and all about our incredible products & services.- Strong verbal & written in one of the following languages: Danish, Swedish opr Norwegian + communicational English- Able to work flexible shift patterns including rotating daytime and occasional night shifts.- Finallyyou will be proud to represent our 'TUI Smile' at all times.**ABOUT OUR OFFER**- Your salary will start from 19.000€ gross/year and any commission* will come on top,- Depending on the role + additional payments for any night shifts and bank holidays.- Working remotely, Part-time or Fulltime.- Will work on a 6 day working shift pattern and have 3 consecutive days off.- We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & Language Lessons.- Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.- Access to the "TUI Club de Benefits" with multiple discounts on products and services in Spain- Get involved with charity and sustainability initiatives like the TUI Care Foundation.- Local permanent contracts offered.- Multiple permanent career development opportunities available.We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.**#TUIJobs #TUIJobsAbroad #TUIDestinationJobs #HolidayDestinationJobs #TUIMusement
