The VIP Manager is responsible for increasing scale within the VIP Sports segment through DAZN upgrades and external acquisition and embedding a culture of personalization in the approach to how customers are managed and rewarded. The role will align closely with DAZN, Marketing & Gaming and will develop and execute a VIP Sports strategy which maximises the profitability of all VIP Sports segments/cohorts. DAZN Bet is a sports betting and gaming brand which launched in 2022, brought to you in partnership with DAZN. Our vision is to provide sports betting to sports fans – adding to the excitement of watching your favourite game and bringing you closer to the action than ever before. Watch it on DAZN. Call it at DAZN Bet. We're football fans at DAZN Bet. We're Formula 1 fans, tennis fans, boxing fans and basketball fans. Put simply, we're sports fans, and our ambition is to combine our love of live sport with the thrill of having skin in the game. DAZN Bet. Betting for sports fans. This role will be based in our Madrid office. Please note, our Talent Acquisition team and some Hiring teams are based in the UK so parts of the recruitment process will be in English. Please also upload your resume in English, thanks! As our new VIP Manager - DAZN Bet, you'll have the opportunity to:Develop and execute a strategic plan for high-value customer care and retention, aligning with company objectives.Establish and maintain strong relationships with high-value players through regular communication and personalized interactions.Analyze high-value player data to identify trends, preferences, and opportunities for personalized offers and experiences.Collaborate with marketing teams to design and implement targeted campaigns to engage and retain high-value customers.Monitor high-value player activity and proactively address any issues or concerns to ensure a seamless gaming experience.Plan and organize exclusive high-value customer events, promotions, and experiences to enhance player loyalty and satisfaction.Stay updated on industry trends and competitor activities to continually improve high-value services and offerings.Manage high-value player accounts, including handling withdrawals, bonuses, and special requests in a timely and efficient manner.Develop and maintain ARM customer program policies, procedures, and guidelines to ensure consistency and fairness.Collaborate with finance teams to monitor high-value player spending patterns and optimize revenue generation.Act as a point of escalation for high-value player issues, providing prompt and effective resolution to maintain player satisfaction.Conduct regular performance evaluations and provide ongoing training and development opportunities for the ARM team.You'll have:Proven experience within a similar role in the Betting & Gaming industryStrong leadership and management skills, with experience of working in a multi-brand organisation desirableExperience of working in a complex and dynamic environment essentialA strong knowledge of the Sportsbook product and a good knowledge of all Gaming productsEnergetic, enthusiastic individual with sound communication skills and proven commercial awarenessA quick thinker who can react to a VIP customer's needs in pressure situationsAnalytical, able to disseminate information and data into business plan and strategyAbility to build strong relationships with key stakeholders in other parts of the business
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