Waiter/Tress Restaurant - Sick Leave - (Barcelona)

Empresas: Hotel Mandarin Oriental Barcelona Major Responsibilities To perform assigned duties, by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their meal experience. Tools/Equipment Used Infosys System, Microsoft programmes, telephone, Reservations Diaries, cash floats, chinaware, silverware, glassware, coffee & expresses machines, bottle openers and toast machine. Daily Duties • To ensure that relevant grooming standards adhered to, reflecting a professional image for our guests • To communicate with kitchen and sommelier for specials • To take guest food and beverages requirements • To offer aperitif • To recommend food • To attend pre-service briefings for daily updates, ensuring tasks are followed up efficiently prior to guest's arrival • To meet, greet and seat guests in a professional and efficient manner • To ensure that mise en place levels are maintained accurately • To ensure that tables are appropriately cleared and re-set according to reservation plans • To co-ordinate the service of food and beverages together with Manager and Sommelier efficiently and accurately • To prepare and present bills accurately • To respond proactively to guest queries, ensuring that appropriate action is taken in the absence of the manager/assistant, followed by effective communication • To report and follow up all maintenance defaults affecting efficient and professional delivery of service • To wish "farewell" to all guests, ensuring guest satisfaction has been reached • To perform all duties related to restaurant closing shifts Requisitos : -Fluent English -Teamwork -Flexibility -Experience in hotels.