.Job Description Sportradar is a global leader, that provides cutting-edge data solutions and services to media companies, bookmakers, sports federations (NBA, NHL, Nascar...) and state authorities. We are the trusted partner of more than 1,000 companies in over 100 countries, and we employ over 2,000 people in more than 30 locations around the world. The Office in Seville is responsible for developing and maintaining the Upstream Data platform of Sportradar's world-leading sports betting services, providing data to hundreds of Bookmakers around the globe, seen by millions of users daily, and supporting more than 100k transactions per second. We are always looking for motivated, confident,team-oriented individuals who possess excellent skills and strive for best practices. Please note, that our Talent Acquisition team is not based in Spain, so parts of the recruitment process will be in English. Please also upload your resume in English, thanks! THE CHALLENGE: How Will Success Be Evaluated? Quality and performance in the work assigned by the line manager. Quality and accuracy in ticket resolution. Quality in the creation of documentation. Provide technical support to the Teams ensuring the SLAs agreed with customers are met. Provide troubleshooting and maintenance of all Optima systems and applications. Communicating with the customers and stakeholders about the progress of incident escalations. Ensure escalation procedures are followed. Logs analysis and troubleshooting. Monitoring tool analysis. Ensure documentation is updated. Qualifications Proven working experience in 2nd line support, Application support services or similar equivalent experience Good experience and understanding of SQL language. Experience working with Windows Server (2012, 2016,2019 or 2022) Administration or Linux Server (RedHat, CentOS or Oracle Linux) Administration. Demonstrated Teamwork attitude and experience. Strong customer service approach. Persistent, will not leave a work undone. Honest, able to learn quickly from self-mistakes. Loyal and committed to the objectives of the team and company. Good communication skills in Spanish and English Oracle DB Administration experience would be a plus. Additional Information Work for and shape one of the fastest-growing digital sports companies in the world at the exciting intersection of sports, media, betting and advertising. Part of Sportradar MSS Engineering Tribe(team of ~200) Be part of a highly motivated, innovative, and dynamic organization with people from more than 30 nationalities in our offices.23 vacation days per calendar year. An annual performance-related bonus Opportunity for hybrid working (3 Office days per week) Coffee, tea, fresh fruits and water in the office Internal training sessions during office hours to learn and grow, such as "Coding Dojo" sessions which we have to learn and share coding techniques
