Join the team. Make an impact.At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment. In return, we offer the same.The RoleWe are looking for a high-energy Customer Support Specialist for the Spanish-speaking markets to join our Customer Success Department. As a Customer Support Specialist, you will:Provide incredible support to the clients by showing great reactivity in solving accounting-related questions they may have by phone, chat, or email...Educate users on how to manage their business better with all the tools that Holded offersProactively identify issues before arising Working cross-functionally with the Sales and Product teams.Keeping track of clients' feedback and suggesting improvements.Ensure that best-in-class service is given to customersA passion for teamwork and collaboration - you'll be working with multiple teams regularly and will help build the Customer Success "brand" across our entire organization.By joining us, you will work in one of the company's most important areas. As a self-service product, the CS strategy greatly impacts how the users onboard the product and bring more value to our users.About youYou are a Spanish native speakerYou have a Bachelor's Degree (Business Administration or similar)You have a strong knowledge of accounting and/or financeYou have experience working as an Accountant and/or in a Big 4 or similarYou have a proactive attitudeYou are a Digital NativeYou love learningExtra awesomeYou have experience working in a SaaS companyYou have a good English levelWhatit's like to work with usPermanent contractRemote friendlyShort work-day on Fridays 26 paid vacation daysFree catered lunch at the officeEnglish/Spanish classesReferral programContinuous Training: annual budget for training for each employeeFully equipped kitchen with snacks, drinks, and fresh fruitTop-notch work equipmentOffice in front of the sea with ping pong, pool table, PlayStation…Interesting projects and a great work environmentAn excellent opportunity to grow with the companyDiscounts on a Gym membershipAt Holded, we do things a bit differently. There's no corporate nonsense and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.We didn't start Holded to be another software company. We started Holded to be epic, and you will be part of it.#J-18808-Ljbffr
