Join the team. Make an impact. At Holded , we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.
In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment . In return, we offer the same.
The Role We are looking for a high-energy Customer Support Specialist for the Spanish-speaking markets to join our Customer Success Department.
As a Customer Support Specialist , you will:
Provide incredible support to the clients by showing great reactivity in solving accounting-related questions they may have by phone, chat, or email...
Educate users on how to manage their business better with all the tools that Holded offers
Proactively identify issues before arising
Working cross-functionally with the Sales and Product teams.
Keeping track of clients' feedback and suggesting improvements.
Ensure that best-in-class service is given to customers
A passion for teamwork and collaboration - you'll be working with multiple teams regularly and will help build the Customer Success "brand" across our entire organization.
By joining us, you will work in one of the company's most important areas. As a self-service product, the CS strategy greatly impacts how the users onboard the product and bring more value to our users.
About you You are a Spanish native speaker You have a Bachelor's Degree (Business Administration or similar)
You have a strong knowledge of accounting and/or finance
You have experience working as an Accountant and/or in a Big 4 or similar
You have a proactive attitude
You are a Digital Native
You love learning
Extra awesome You have experience working in a SaaS company You have a good English level Whatit's like to work with us Permanent contract Remote friendly Short work-day on Fridays 26 paid vacation days Free catered lunch at the office English/Spanish classes Referral program Continuous Training: annual budget for training for each employee Fully equipped kitchen with snacks, drinks, and fresh fruit Top-notch work equipment Office in front of the sea with ping pong, pool table, PlayStation… Interesting projects and a great work environment An excellent opportunity to grow with the company Discounts on a Gym membership At Holded, we do things a bit differently. There's no corporate nonsense and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
We didn't start Holded to be another software company. We started Holded to be epic , and you will be part of it.
