Business Process Manager - Customer Support (D/F/M)

.The Role: How you'll make an impact at PersonioIt's time to bring your best and make your mark. Join Customer Experience at Personio, using your subject-matter expertise to build relationships with our customers and help them maximize their value every day. Together, we're solving real problems for real people.CO Business Processes is our internal support team within Customer Operations, running the Process, Quality, and Performance Management for the specific processes of Professional Services, Customer Support and Payroll Operations. In addition, the team owns and develops the portfolio of Service Offering for our customers.Role Requirements: What you need to succeedYou have a proven track record of3+ years in process managementand3+ years in a customer-facing role in a B2B/B2C environment - ideally in the SaaS industry.You are veryreliable and diligentin your work, and have a high attention to detail.You are a tech-savvy, data-driven person withstrong analytical skills.You are adaptable andopen to change,being used to working in a dynamic and fast-growing environment.You are adept at supporting projects as a subject-matter expert, ensuring that your tasks are completed on time.You have excellent written and spoken English communication skills, and preferably additional German skills (B1).Why PersonioPersonio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race