WestRock (NYSE :WRK) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to more fiber-based packaging forward.The Opportunity:To act as part of an office-based support to the Customer Account Management team with the specific role of coordinating the day to day requests of Customer accounts allocated to him/her and managing the commercial agreements between WRK and these Customers on a day to day basis. The role is normally applicable to Iberia & Italy.How you will impact on WestRock:PROCESSING ORDERS & INSTRUCTIONS received from Customers including assessing the conformity of these instructions with commercial agreements between the Customer and WRK; entering them into the WRK manufacturing process system and monitoring them through throughout the supply life-cycle.INTERNAL PROJECT MANAGEMENT of Customer/Key Accounter requests related to cartons, such as - new artwork, carton design or pricing.MANAGING CUSTOMER REQUESTS working closely with the S&OP organisation and Manufacturing operational staff, to maximise the commercial efficiency with which WRK can satisfy these requests.SUPPORTING the general relationship between the Customer and WRK – working with the Key Account Managers to ensure a common high level of professionalism and perceived commitment to the customer.ESTABLISHING A RAPPORT and direct lines of communication with Customers purchasing and logistics personnel to enhance the working relationship.OPERATING AS AN INTEGRAL PART OF A SELF-SUPPORTING INTERNAL SALES TEAM, providing mutual customer coverage for absences of team members.Supporting and creating improvement projects in Customer Service environment and piloting them.What do you need to succeed:University Graduate (Economics or similar)At least 3 years of customer service experience in commodity sales or technical/manufacturing environmentExperience of working with an order handling system, JDE/Radius/SAPFluent Spanish and English.Italian language can be an asset.Sound skills in MS Office including Word and ExcelLogical and analytical with experience of supply chain management in production industriesAbility and desire to listen to customers and identify customers needs.Ability to work as part of a team comprising the other customer service personnel and key account managers and manufacturing planning departments.Ability to work independently and as a member of a team.Good organizational skillsProven problem resolution skills; ability to coordinate multiple priorities.WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.#J-18808-Ljbffr
