Customer Support Manager (Business Information & Digital Services)

Job description Business Intelligence. Handling all needs related to CRM and data analysis.Participant Digital Journey. Looking after the unified experience of participants throughout their relationship with IESE, from the moment of enrollment through to becoming an alum.Classroom Digital Experience. Handling participants' digital experience during sessions, whether in person, hybrid or online. Audiovisual services will be included in this unit. Technology Services, this large group brings together all tech services that support school operations. At the same time, it is organized into these teams:The team will handle the maintenance of applications that employees use, except for CRM and audiovisual services. This team also includes the business partners of technology-intensive areas. This team will handle systems, cybersecurity services and telco. This team will be in charge of new technology projects that the school undertakes, once they are approved by the committee on technology priorities. Customer Support: executes standardized support improvement strategies leveraging knowledge resources concerning all areas of BIDS.