EMEA Sales Support Coordinator Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers, associates and the retail environment. We protect assets and people by helping to ensure a safe and secure environment throughout the entire customer journey. What you will do We are seeking a highly qualified Sales Support Coordinator to join our team. In this position, you will play a critical role in providing valuable support to our EMEA Sales representatives and effectively responding to customer and prospect queries. The ideal candidate should possess extensive experience in sales and customer service, with a deep understanding of best practices in both areas. You should have the ability to analyze and interpret sales metrics, demonstrating a goal-oriented mindset. Strong teamwork and interpersonal skills are essential for success. By utilizing your expertise, you will contribute to the development and maintenance of positive customer relationships, whilst ensuring the smooth operation of our sales team. Join us and make a significant impact on our sales efforts and overall business success. How you will do it Sales Support: Provide data and guides to help the sales team Develop and monitor key performance indicators Manage sales tracking tools and report on important information Suggest sales process improvements and automate where possible Sales process optimization: identify and fix inefficiencies in regular procedures to improve efficiency Provide troubleshooting assistance for customer orders, account statuses and other relevant problems. Contribute to the achievement of overall sales goals and business objectives by providing valuable support and insights to the sales team. Keep record of sales trends and stay informed about competitor activities and market dynamics to identify opportunities and threats that may impact sales performance. Other ad-hoc support tasks and exercises as per business requirement. Bid Coordination : Act as the owner and voice for all major EMEA bid and tender activities, connecting with commercial leadership, providing focus for the team, implementing best practice, and raising the team's capabilities to market / industry standards. Take initiative in developing a broad and comprehensive understanding of the prospect's / customer's needs, desired outcomes, proposed solutions and seek evidence to support the bid. Achieved by (i) reading, analyzing and interpreting customer documents (ii) performing company research (iii) extracting information from BDMs and AMs by applying different approach / line of questioning depending on the experience and information offered. Co-develop win strategy / key themes, and create a well-structured, persuasive and professional bid document, addressing questions and other proposal requirements (Cover letters, Executive Summaries, Conclusions). Written and graphic content to follow Best Practice. Ability to work autonomously and use a high degree of individual judgment is required in developing the proposals, which range from $100k up to several million USD. Teamwork and Interpersonal Skills: Collaborate effectively with colleagues and stakeholders across different departments to ensure alignment and cohesion in sales activities. Communicate openly and professionally with colleagues, sharing insights, best practices, and feedback to foster a supportive and collaborative work environment. Demonstrate strong interpersonal skills in interaction with colleagues to build trust and rapport. What we are looking for University degree in Business Administration, Marketing or associate degree in relevant field 3+ years of experience as a Sales Support Specialist or Sales Support Associate Understanding of sales principles and customer service practices Excellent communication skills Analytical and multitasking skills Teamwork and motivational skills What we offer Johnson Control offers an interesting compensation package according to your qualification and experience. In addition to our salary policy, job stability, training, the possibility of professional development, and an excellent work environment, are part of our employee benefits package. Working with us you will be part of a global company that welcomes diversity, rewards work well done and inspires people to achieve their best. In an environment that is constantly evolving, we will put the pillars so that you can develop a professional path that is as unique as you. As a member of our team, you will have the opportunity to make a difference. The world is waiting for you, and so are we. Who we are At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers, and manufacturing. With a global team of 105,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers' mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco, York, Metasys, Ruskin, Titus, Frick, Penn, Sabroe, Simplex, Ansul, and Grinnell; SENSORMATIC Solutions. For more information, visit www.johnsoncontrols.com
