Global Account Operations Manager with German - Tier 1 Accounts page is loaded Global Account Operations Manager with German - Tier 1 Accounts Apply locations Sant Cugat del Valles, Barcelona, Spain Bucharest, Bucuresti, Romania time type Full time posted on Posted 4 Days Ago job requisition id 3129087 Global Account Operations Manager with German - Tier 1 Accounts Description -The Global Account Operations Manager (GAOM) is a key role within the management of our top customers. Responsible to manage the end-to-end relationship with the customer from an operational point of view. This includes amongst other things, to set up new customers, to ensure Service Level Agreements are met, to manage large escalations and to solve complex issues, to translate the needs of the customer into an operational plan, to strive for continuous efficiency improvements, and to hold Business Reviews with the customer where needed. This applies to all business from the customer (direct & indirect, End use & OEM business, transactional and contractual business, all PLs). Works closely together with the operational teams in Sales Operations, Supply Chain and Customer Services, as well as Sales and country management. AOM is a full member of the account team.End-to-end operational responsibility. Leading worldwide virtual teams. Managing the customer relationship. Being part of one of the most sustainable and inclusive IT Tech companies in the world. Welcome to the exciting world of the GAOM at HP Inc.RESPONSIBILITIESApplies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. Actively provides mentoring and guidance to lower-level employees.Ownership of operational relationship with Global customer(s)Manages customer expectations through effective communication about HP order fulfillment capabilities and delivery performance.Contributes to relationship building with the customer as trusted HP direct advisor.Enables sales force to focus on revenue and margin related activities.Coordinates HP Sales Operations strategies - aligns operational commitments of the different business unit sales teams.Identifies opportunities for improving customer satisfaction and driving incremental business.Reports back to customer on the delivered performance (operations reviews, periodic reporting).Manages senior level escalations.Design and deployment of customer procurement solutionConsults with customer and (local) sales team on HP's capabilities.Understands the sales strategy, consults with sales to maximize HP business opportunity.Understands and documents customer requirements.Designs procurement solution which exceeds customer expectations - manages within the scope of HP's Direct delivery capabilities and cost to serve targets - documents solution in a Statement of Work (SOW) and agrees SOW with customer and account team.Project manages the implementation of the solution.Global Operations and Customer ManagementDevelops and animates a virtual worldwide operations team that: Ensures global commitments to the customer are honored.Acts as an account related escalation point for internal teams.Develops clear action plans for operational teams and monitor performance.Monitors account metrics and drives corrective actions. Measures service levels, cost to serve, customer satisfaction.Understands root causes when targets are missed and drives corrective action.Identifies & recommends end to end process optimization opportunities.Manages change.Prepare and Drive customer QBRs on all operational aspects.QUALIFICATIONSKnowledge and skillsSolid understanding of HP capabilities and key commercial strategies.Understanding of internal approval processes, contract requirements.Understanding of key commercial strategies.Excellent verbal and written communication skills.Active listening skills.Customer relationship management.Executive presentations.Negotiation and influencing skills.Setting the right expectations.Dealing with frustrated people.Managing virtual teams.Being accountable without direct responsibility.Cross regional leadership.Time management, ability to prioritize, ability to cope with workload peaks.Trade-off between operational (short term) priorities and solution related (longer term) priorities.Agile mindset.Knowledge of Lean Agile methodology.Business acumen.Ability to build effective rapport with sales and customers.Education and ExperienceBachelor's Degree, Master's Degree preferred or equivalent experience5 years or more experience in an operational roleProject and/or Program Management experience preferably within an international environmentFluent in English & German. Both oral and in writing.Job -Sales Operations Schedule -Full time Shift -No shift premium (Spain) Travel -Relocation -Equal Opportunity Employer (EEO) -HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you'd like more information about HP'sEEO Policy or your EEO rights as an applicant under the law, please click here:Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – SupplementSimilar Jobs (2) Partner Account Operations Manager with German locations 2 Locations time type Full time posted on Posted 11 Days Ago Account Operations Manager for Global Tier 1 Accounts locations 2 Locations time type Full time posted on Posted 4 Days AgoYou're driven to make positive changes. We're driven to find people like you. We have a lot in common.At HP, diversity and inclusion are business imperatives.We are driven to be the career destination for all top talent.Join us in reinventing the standard for diversity and inclusion where talent is our criteria.Having trouble with this page or with applying to a role?Click here to submit a request for support.#J-18808-Ljbffr
